Reporting faults in your accommodation made easy with Home at Halls

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Living on campus should be convenient, comfortable, and hassle-free — and when something isn’t quite right, the Home at Halls app makes it super easy to get it sorted!

One of the app’s best features is its fault-reporting tool, which allows you to quickly flag any issues in your room or shared spaces so they can be fixed promptly.

How to report a fault

If you spot a defect, damage, or maintenance issue, head to the issue-reporting tile in the app and fill in the short form. Once submitted, your report goes straight to our Maintenance Team, who’ll assess and schedule the repair based on how urgent it is.

You can check our usual response times in the app, so you’ll know roughly when to expect a fix.

Urgent or emergency issues

If it’s an emergency – like a flood or power outage – please make sure you call as well as report it in the app:

  • Weekdays (08:00–17:00): Estates Customer Services – 📞 +44 (0)1227 816666

  • Evenings & Weekends: Campus Security – 📞 +44 (0)1227 823300

Need a temporary room?

We know that some faults can really disrupt your day-to-day life. If you’re affected by a serious issue and need a temporary space, contact the Accommodation Team before 4:00 pm (Monday–Friday):
📞 +44 (0)1227 766660
📧 accomm@kent.ac.uk

Depending on room availability, we’ll do our best to offer you a temporary or alternative room until the repair is sorted.

What happens next?

If repairs take longer than expected, we may offer a permanent move to a different room. Our goal is always to make sure your accommodation stays safe, comfortable, and functional.

Common issues

  • Wi-Fi issues? We’ve recently upgraded our wireless access points across campus. Occasionally, an access point might need to be manually fixed by our Information Services (IS) Team. Don’t worry – IS follow the same access and door-knocking procedures as any other maintenance visit.
  • Heating problems? Most of our radiators are part of a remote system that adjusts automatically throughout the day. 👉 Before reporting, check that your radiator is turned on (lift the head and turn it anti-clockwise) and see whether the issue affects just your radiator or others in your flat. You can also take a look at our Heating Information Poster.

Reporting issues outside your room

If you notice a problem around campus – like with communal areas, grounds, or cleaning services – get in touch with Customer Services and Estates (weekdays, 08:00–17:00). They’re your go-to contact for all general maintenance and facilities enquiries.

Quick recap

  • Report any accommodation issues via the Home at Halls app.

  • For emergencies, call Estates or Security right away.

  • Need temporary accommodation? Contact the Accommodation Team.

  • Check heating and Wi-Fi basics before logging a report.

  • For anything outside your room, contact Customer Services and Estates.

By reporting issues quickly, you’re helping us keep campus accommodation in top condition for everyone – and making sure your uni home stays just the way it should be: comfortable, safe, and stress-free. 🏡