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Staff Connect – update on launch

Update on progress

Last month’s update on Staff Connect explained a substantial milestone towards the delivery of the project had taken place and that we were on track to launch at the end of March. Unfortunately, an issue with slow system performance was not able to be resolved by the supplier, and therefore we are now tracking to an April launch.

A number of other issues, both with the software and the reconciliation process between the legacy and new system were successfully resolved. However, despite a great effort by everyone involved, especially the business, it was felt that the issue of slow performance of the new system was too great to go live with. IS are working with the supplier to determine the root cause and confidence is high that we will be able to launch in April.

While the core system will launch in April, it has been decided that the self-service aspect, your own Staff Connect account will not launch until sometime in May. You will therefore still receive a paper payslip for salary paid in April. Your first online payslip will be available in May. It is disappointing to all concerned that we have not been able to go live, but I’m sure you’ll appreciate the importance of ensuring the new system is secure, robust and fully operational before it is launched. We will update you again in April with the progress of the project.

Meanwhile, if you would like to refresh your knowledge of Staff Connect, have a look at the project support site where you will find tutorials, guidance, FAQs and an online walk through of Staff Connect.