{"id":762,"date":"2018-09-17T11:03:45","date_gmt":"2018-09-17T10:03:45","guid":{"rendered":"http:\/\/blogs.kent.ac.uk\/soc-employability\/?p=762"},"modified":"2018-09-17T11:04:59","modified_gmt":"2018-09-17T10:04:59","slug":"1st-2nd-line-it-support-technician-in-canterbury","status":"publish","type":"post","link":"https:\/\/blogs.kent.ac.uk\/soc-employability\/2018\/09\/17\/1st-2nd-line-it-support-technician-in-canterbury\/","title":{"rendered":"1st \/ 2nd Line IT Support Technician in Canterbury"},"content":{"rendered":"

Real Group Ltd is a small, dynamic, successful and expanding company
\nproviding training courses to teachers and psychologists, as well as e-learning
\nconsultancy and educational psychology services (realtraining.co.uk<\/a> , realelearning.co.uk<\/a> and realpsychology.co.uk<\/a> ).<\/p>\n

The company requires a confident, organised, IT orientated individual with
\nproven organisational and IT skills along with a natural flair for attention to
\ndetail. You will be expected to support team members onsite in our Canterbury
\noffice, as well as provide phone and email support to our other offices and
\nclients.<\/p>\n

As an employer, we offer a friendly working environment, flexible working
\nhours, a company pension, a health cash plan, and an annual bonus. This is a
\nchallenging and exciting role which includes being part of a friendly, supportive
\nteam.<\/p>\n

The successful applicant will be able to demonstrate:
\n\u25cf A solid foundation of IT and problem-solving skills covering both computer
\nhardware and software.
\n\u25cf Well-organised and adept administrative skills.
\n\u25cf Good telephone communication skills with a passion for high-quality
\ncustomer service. This role will be a main point of contact with clients
\nover the phone.
\n\u25cf Proficient written communication skills. You will be emailing and writing to
\ndelegates on our Masters level courses and the team of Educational
\nPsychologists and partners that we work with.
\n\u25cf Accomplished verbal communication, interpersonal and team working
\nskills and the ability to work with a diverse range of customers and
\ncolleagues
\n\u25cf The ability to work with and support others with a variety of business IT
\nsystems and software including our CRM and learning platform. Careful
\ndata handling skills will be important.
\n\u25cf Self-motivation to achieve goals using your initiative, responsibility and
\nattention to detail.
\n\u25cf There will be an element of assisting in other administrative duties based
\non business needs.
\n\u25cf Experience working with HTML5, PHP or WordPress is desirable; some of
\nthe role may expand into supporting the development team.
\n\u25cf Ability to travel to our London-based Real Group offices (travel costs
\nwould be covered by the company) as required, no more than once per
\nmonth.<\/p>\n

Salary:<\/strong> starting at \u00a320K (depending on experience)
\nHours:<\/strong> Mon-Fri 9am-5pm
\nBenefits:<\/strong> Flexible working hours + health cash plan + pension + bonus
\nLocation:<\/strong> Canterbury, University Road. Once a month to Greenwich Office (with
\ntravel expenses)<\/p>\n

Application deadline:<\/strong>
\nSend us your CV. We are looking forward to receiving your application.
\nJen Rutherford (Human Resources) jen@realgroup.co.uk<\/a>
\nJohn Reid (IT Manager) john@realgroup.co.uk<\/a><\/p>\n

JOB DESCRIPTION<\/strong>
\nThis job description outlines the key accountabilities of, and output required from, the
\npostholder. It is not a definitive list and the role may well change and evolve over time.
\nJob title<\/strong>: IT Support Technician
\nDepartment \/ location: <\/strong>IT Administration \/ Canterbury Office
\nReport to: <\/strong>John Reid \/ David Hutter<\/p>\n

Main purpose of the job:<\/strong>
\nTo provide an efficient and effective IT support function to Real Group Ltd. To answer
\nall client telephone and email IT queries and support staff in the Canterbury,
\nGreenwich and Staines office teams with IT.<\/p>\n

Key tasks and responsibilities:<\/strong>
\n\u25cf To assist Real Group clients with all IT queries.
\n\u25cf To assist the Real Group team with technical enquiries.
\n\u25cf To respond to client and inhouse emails and tickets
\n\u25cf To work with various IT systems including a customer relationship management
\ndatabase keeping accurate records and tasks up to date
\n\u25cf To assist in other administrative duties based on business needs
\n\u25cf Provide basic IT training to team members<\/p>\n

Measurable outputs:<\/strong>
\n\u25cf All telephone queries are dealt with politely and professionally.
\n\u25cf E-mails from clients or prospects are responded to using good written English and
\naccording to established protocols within 1 working day.
\n\u25cf Data entered into IT systems is accurate and up to date.
\n\u25cf Feedback and report to the development team of regular and recurring issues with
\nReal Group software.<\/p>\n

Practical requirements:<\/strong>
\n\u25cf Place of work will be the Canterbury Real Group office, with at least one day per
\nmonth based in a London Real Group office (travel costs would be covered by the
\ncompany).
\n\u25cf Attend team meetings either in, but not exclusively, the Real Group Canterbury or
\nLondon offices.
\n\u25cf Core hours – 9am-5pm Monday-Friday taking a 30 minute unpaid break if working for a
\ncontinuous period of more than 6 hours. These may be changed from time to time
\naccording to the needs of the business.<\/p>\n

The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.
\nDate: July 2018<\/p>\n","protected":false},"excerpt":{"rendered":"

Real Group Ltd is a small, dynamic, successful and expanding company providing training courses to teachers and psychologists, as well as e-learning consultancy and educational … Read more<\/a><\/p>\n","protected":false},"author":5829,"featured_media":764,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[184915,184554],"tags":[9658,143073,184942,184943],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts\/762"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/users\/5829"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/comments?post=762"}],"version-history":[{"count":3,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts\/762\/revisions"}],"predecessor-version":[{"id":766,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts\/762\/revisions\/766"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/media\/764"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/media?parent=762"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/categories?post=762"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/tags?post=762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}