RDT Based in Kings Hill, Kent.<\/p>\n
Job title\u00a0<\/span><\/strong><\/p>\n Software Engineer (Support)\u00a0<\/span><\/p>\n Location\u00a0<\/span><\/strong><\/p>\n Kings Hill (Kent), near West Malling\u00a0<\/span><\/p>\n Department\u00a0<\/span><\/strong><\/p>\n Client Services\u00a0<\/span><\/p>\n Who are RDT?\u00a0<\/span><\/strong><\/p>\n RDT is a focused and successful agile software company. It has been working in the UK insurance market for over 20 years and in this time has been delivering highly innovative software and consulting solutions. RDT prides itself on being a disruptive force in the insurance market and has been at the forefront of many pivotal technology innovations. This is still true today, as we continue to build industry changing products in our singular quest to ReDefine Tomorrow.\u00a0<\/span><\/p>\n The Software Engineer (Client Services) role at RDT\u00a0<\/span><\/p>\n Software Engineers report directly to a Senior \/ Lead Software Engineer and work closely with other engineers, architects, database specialists, business analysts and test analysts. They are comfortable working across the development space including programming in C# & VB, Microsoft SQL and managing services. Working in an agile environment, yours is an important role in liaising with your team, our customers and third parties to get issues rectified as quickly as possible.\u00a0<\/span><\/p>\n What you will be doing\u00a0<\/span><\/strong><\/p>\n \u2022 Managing your own workload of open support cases.\u00a0<\/span><\/p>\n \u2022 Investigate and code solutions to customer raised issues according to defined coding guidelines.\u00a0<\/span><\/p>\n \u2022 Identifying trends in common support cases and proposing solutions on how to reduce avoidable incidents.\u00a0<\/span><\/p>\n \u2022 Delivering an exceptional customer service experience by ensuring that cases are responded to in a professional manner and in accordance with customer SLAs.\u00a0<\/span><\/p>\n \u2022 Supporting enterprise applications hosted in the cloud and on-premise and will be involved in the software development lifecycle.\u00a0<\/span><\/p>\n \u2022 Provide input to technical solutions, help fulfil development of projects and tasks for delivery to our Clients.\u00a0<\/span><\/p>\n \u2022 Working collaboratively within a cross-functional team where there is transparency and clear visibility of progress and risks.\u00a0<\/span><\/p>\n \u2022 Available to work evenings and weekends on a rota basis.\u00a0<\/span><\/p>\n RDT Limited, 30 Tower View, Kings Hill, West Malling, Kent ME19 4UY\u00a0<\/span><\/p>\n What we expect from you\u00a0<\/span><\/p>\n Qualifications & Experience:\u00a0<\/span><\/b><\/p>\n \u2022 A degree, similar level qualification or qualified by experience.\u00a0<\/span><\/p>\n \u2022 You have experience working on a service desk or within an application support team\u00a0<\/span><\/p>\n \u2022 You have experience liaising directly with customers and you appreciate the value of professionalism to maintain reputation\u00a0<\/span><\/p>\n \u2022 Proven experience of supporting complex, highly performing and high-quality software systems.\u00a0<\/span><\/p>\n \u2022 A breadth of experience and knowledge in all aspects the Software Development Lifecycle that matches your years of experience.\u00a0<\/span><\/p>\n \u2022 You are methodical with an eye for detail and quality.\u00a0<\/span><\/p>\n Essential Skills:\u00a0<\/span><\/b><\/p>\n \u2022 You have a passion for creating great software – great to use, easy to maintain and easy to extend.\u00a0<\/span><\/p>\n \u2022 You understand system diagnostics, their presence within a system and the value they bring to resolving issues.\u00a0<\/span><\/p>\n \u2022 You strive to resolve issues within the shortest timeframe and provides clear updates as issues are progressing.\u00a0<\/span><\/p>\n \u2022 You are adept at your own support ticket management, providing the relevant facts and asking clear questions on tickets to reduce issue resolution time.\u00a0<\/span><\/p>\n \u2022 You are comfortable owning issues, managing customer expectations and coordinating progress on issue triage or resolution.\u00a0<\/span><\/p>\n \u2022 You have a good working knowledge of .Net code. You have experience of C# and VB development and you are always striving to push your knowledge forward.\u00a0<\/span><\/p>\n \u2022 You have experience in Windows client application development using WinForms.\u00a0<\/span><\/p>\n \u2022 You have experience working with RESTful services using ASP.NET Web API and understand the principles of REST.\u00a0<\/span><\/p>\n \u2022 You have an awareness of Service Oriented Architecture (SOA).\u00a0<\/span><\/p>\n \u2022 You understand the SOLID principles and adhere to these guidelines where possible within your development.\u00a0<\/span><\/p>\n \u2022 You know how to keep your projects clean and well-structured. You understand the importance of naming and adhering to standards and you are happy to help move those standards forward.\u00a0<\/span><\/p>\n \u2022 You have a passion for technology, an appetite to learn and a \u201ccan-do\u201d attitude. You will happily share your knowledge.\u00a0<\/span><\/p>\n Desirable skills:\u00a0<\/span><\/b><\/p>\n \u2022 You are Microsoft certified or have started the path to certification.\u00a0<\/span><\/p>\n \u2022 ITIL accreditation.\u00a0<\/span><\/p>\n \u2022 You have insurance experience.\u00a0<\/span><\/p>\n \u2022 Experience in Web application development using ASP.NET MVC.\u00a0<\/span><\/p>\n \u2022 You have experience in designing, building and operating applications in the cloud, including Azure.\u00a0<\/span><\/p>\n \u2022 You have knowledge of network design and how it affects service-based software development e.g. NLB\u2019s, reverse proxies.\u00a0<\/span><\/p>\n What is in it for you?\u00a0<\/span><\/strong><\/p>\n You will be using the latest Microsoft technologies to deliver market leading software to prestigious customers within the industry.\u00a0<\/span><\/p>\n You will be working with sharp and innovative people who are dedicated and driven and more than happy to share their knowledge with you. You will also be provided with training resources allowing you improve your knowledge and skills.\u00a0<\/span><\/p>\n You will influence the direction RDT takes for software development and how we work. RDT will listen to new ideas and provide the opportunity for you to make a difference.\u00a0<\/span><\/p>\n Apply now\u00a0<\/span><\/strong><\/p>\n Apply now at https:\/\/rdt.co.uk\/join-us\/vacancies\/<\/a>. Alternatively, please email your CV to HR@rdt.co.uk.<\/a>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" RDT Based in Kings Hill, Kent. Job title\u00a0 Software Engineer (Support)\u00a0 Location\u00a0 Kings Hill (Kent), near West Malling\u00a0 Department\u00a0 Client Services\u00a0 Who are RDT?\u00a0 RDT … Read more<\/a><\/p>\n","protected":false},"author":5829,"featured_media":2425,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[205105,9658,184915,184554,205104,205133,205132],"tags":[9658,143073,184942,184943,145910,818,149978],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts\/2423"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/users\/5829"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/comments?post=2423"}],"version-history":[{"count":4,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts\/2423\/revisions"}],"predecessor-version":[{"id":2428,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/posts\/2423\/revisions\/2428"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/media\/2425"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/media?parent=2423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/categories?post=2423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/soc-employability\/wp-json\/wp\/v2\/tags?post=2423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}