Junior IT Support Analyst Vacancy

Fresh Produce Centre, based in Paddock Wood are part of Fresca Group, the largest privately owned Fresh Produce group in the UK. They are currently looking for a Junior IT Support Analyst to join their IT team. This is an excellent opportunity for a Graduate to join a large organisation and gain hands on experience.

Job title: Junior IT Support Analyst
Reports to: Systems Manager
Job purpose: To provide IT helpdesk (1st / 2nd Line) support covering 450 + users across multiple sites, performing daily network tasks, and to ensure the IT service is consistent and adequately supported.
Salary: £18-£22k.
Working hours are 8am to 5pm / 9am to 6pm and will require flexibility, driving license and own transport is essential as travel to other sites is a requirement.

Key accountabilities and decision ownership:

• To install, maintain, and upgrade all IT related equipment across the business

• To provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime.

• Support and train new colleagues to the department ensuring that they are fully aware of system backup procedures and the importance of effective teamwork within the department.

• Ensure all helpdesk tickets are responded to in a timely manner and ticketing system is maintained with up to date call information.

• Set-up and remove user accounts from the network, adhering to company governance policies.
• Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
• Providing weekend support on a rota basis.

Skills, know-how and experience:
Must have:

• Working knowledge of Windows OS and Office

• Flexible attitude with strong customer focus

• Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers

• Ability to effectively prioritise workload

• A curiosity and keen interest about emerging technologies

• An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.

Key performance indicators:
• Maximum 1 day response on any helpdesk tickets
• Discipline in maintaining accurate asset information
• Meticulous attention to detail

Technical / professional qualifications:

• 1-2 years IT experience is preferable

• Knowledge of Active Directory, DNS & DHCP preferable

• Working knowledge of Windows OS and Microsoft Office Products

To apply please send your CV to hayley.marshall@thefreshproducecentre.co.uk