{"id":721,"date":"2021-06-18T12:10:24","date_gmt":"2021-06-18T11:10:24","guid":{"rendered":"http:\/\/blogs.kent.ac.uk\/seda-employability\/?p=721"},"modified":"2021-06-18T12:10:24","modified_gmt":"2021-06-18T11:10:24","slug":"network-engineer-second-line-support","status":"publish","type":"post","link":"https:\/\/blogs.kent.ac.uk\/seda-employability\/2021\/06\/18\/network-engineer-second-line-support\/","title":{"rendered":"Network Engineer \u2013 Second Line Support"},"content":{"rendered":"<p class=\"lead\">At Trooli,<br \/>\nKings Hill, West Malling, Kent\n<\/p>\n<p><b>Second Line Support<\/b><\/p>\n<p><b>Business Function:T<\/b>echnical Services<\/p>\n<p><b>Reports to: <\/b>Technical Services Director<\/p>\n<p><b>Location: <\/b>Kings Hill, West Malling, Kent<\/p>\n<p><b>Salary:<\/b>\u00a325,000 -\u00a332,500<\/p>\n<p><b>Terms:\u00a0<\/b>Permanent, Full Time \u2013 4 vacancies<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p><b>A BIT ABOUT US<span class=\"Apple-converted-space\">\u00a0<\/span><\/b><\/p>\n<p>Here at Trooli, we\u2019re on a mission to banish buffering, vanish video call embarrassment and clear up those \u201cup to\u201d speed claims that give broadband a bad name.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>How? By providing our <b>new,guaranteed, ultrafast<\/b>, <b>full fibre broadband speeds<\/b>to as many communities as possible across Kent, East Sussex and beyond.<\/p>\n<p>We\u2019ve already got the great network, now we need more <b>great people <\/b>to take us even further.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Think you can help? Here\u2019s why you should get in touch \u2026<\/p>\n<p>\u2013<b>We\u2019re passionate about growth<\/b>We\u2019ve come a long way in 2 years, from nothing to 50,000+ premises passed, 10 staff to over 100 and are now one of the most respected altnetsin the industry \u2013and that\u2019s just the start. But it\u2019s not just our network, we\u2019re passionate about ensuring our employees grow with us too.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>\u2013<b>We\u2019re passionate about our people<\/b>At the heart of our culture is a belief that a company should be much more than politics and processes.<span class=\"Apple-converted-space\">\u00a0 <\/span>That doesn\u2019t mean these don\u2019t exist, but it does mean that our people are the most important part of our business, that life here is that bit more fun and our high staff retention rates are something we\u2019re rightly proud of.<\/p>\n<p>\u2013<b>We\u2019re passionate about our customers<\/b>\u2013wouldn\u2019t it be nice for a broadband network to be independent of Openreach and have complete control of where it builds and the experience our customers receive? Well, that\u2019s exactly what Trooli is and with an Excellent Trustpilot rating from our customers, it\u2019s clear we\u2019re doing something right!<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Still interested? Read on\u2026<\/p>\n<p><b>THE ROLE<\/b><\/p>\n<p>We\u2019re a small company with a very exciting future. This opening provides an exceptional opportunity for an experienced and talented Network Engineer. Assisting with the design and implementation and testing of equipment for our network and operating as a lead and key escalation point for our junior network engineers.<\/p>\n<p><b>THE DAY JOB<\/b><\/p>\n<ul>\n<li>Deliver proactive network monitoring and implement corrective action to ensure optimal network performance.<\/li>\n<li>Develop, document, communicate, and deliver the policies for standardising network and software, as necessary.<\/li>\n<li>Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency.<\/li>\n<li>Work with our current and new equipment partners to deliver our programme of continual innovative development -testing and validating new ideas and equipment.<\/li>\n<li>Provide effective and resourceful management of the escalation process.<\/li>\n<li>The ongoing support will require you to: Respond to fault escalations from both the Network and Service Operations Centres, Escalate incidents to third line support in a timely manner to expedite fault resolution where no clear path to resolution is apparent.<\/li>\n<li>Installation and commissioning of all equipment and cabling within PoPsites except for DC power<\/li>\n<\/ul>\n<p><b>WE\u2019D LIKE TO SPEAK TO YOU IF\u2026<\/b><\/p>\n<p>You will have at least 2 years\u2019 experience gained ideally within the telecoms industry or a relevant qualification. You will understand installing, configuring and supporting network equipment. You will be able to perform a broad range of technically challenging tasks across complex networks.<\/p>\n<p><b>WE\u2019ll LOVE YOU IF\u2026<\/b><\/p>\n<ul>\n<li>Excellent analytical, fault diagnosis and troubleshooting skills.<\/li>\n<li>Knowledge and experience of escalation process.<\/li>\n<li>Exceptional communicator: you will be diplomatic when the need arises, whilst having the confidence to remain assertive and deliver clear instructions.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>Knowledge and experience of Cisco or Juniper systems would be advantageous.<\/li>\n<\/ul>\n<p><strong>OUR VALUES<\/strong><\/p>\n<ul>\n<li><b>Integrity<\/b>: be transparent and honest with our customers and with each other.<\/li>\n<li><b>Passion<\/b>: be excited about what we do.<\/li>\n<li><b>Develop<\/b>: invest in each individual.<\/li>\n<li><b>Continual improvement<\/b>: work smarter, not harder.<\/li>\n<li><b>Proactive<\/b>: take responsibility.<\/li>\n<li><b>Teamwork<\/b>: support and collaboration.<\/li>\n<li><b>Quality<\/b>: we do what we do well.<\/li>\n<\/ul>\n<p><strong>IN RETURN, YOU\u201dLL GET<\/strong><\/p>\n<ul>\n<li>25 days paid holiday, plus bank holidays<\/li>\n<li>Generous life insurance policy<\/li>\n<li>Company sick pay after qualifying period<\/li>\n<li>Pension<\/li>\n<li>Career progression<\/li>\n<li>Free parking<\/li>\n<li>Friendly working environment<\/li>\n<li>Company laptop<\/li>\n<li>Employee referral scheme<\/li>\n<li>Cycle to work scheme<\/li>\n<li>COVID secure and risk assessed employer<\/li>\n<\/ul>\n<p><b><i>If you think you are the person we are looking for, please send your CV and cover note to <a href=\"mailto:hr@trooli.com\">hr@trooli.com<\/a>\u00a0<\/i><\/b><\/p>\n<p><a href=\"https:\/\/www.trooli.com\/wp-content\/uploads\/2021\/06\/Network-Engineer.pdf\">See the advert on their website<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Trooli, Kings Hill, West Malling, Kent Second Line Support Business Function:Technical Services Reports to: Technical Services Director Location: Kings Hill, West Malling, Kent Salary:\u00a325,000 &hellip; <a href=\"https:\/\/blogs.kent.ac.uk\/seda-employability\/2021\/06\/18\/network-engineer-second-line-support\/\">Read&nbsp;more<\/a><\/p>\n","protected":false},"author":5829,"featured_media":723,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[9658,872,178809,143073,5343,209533],"tags":[9658,872,99357,143073,145910,37,149978,209533],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/posts\/721"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/users\/5829"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/comments?post=721"}],"version-history":[{"count":1,"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/posts\/721\/revisions"}],"predecessor-version":[{"id":722,"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/posts\/721\/revisions\/722"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/media\/723"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/media?parent=721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/categories?post=721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/seda-employability\/wp-json\/wp\/v2\/tags?post=721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}