{"id":6055,"date":"2023-09-17T09:00:55","date_gmt":"2023-09-17T08:00:55","guid":{"rendered":"http:\/\/blogs.kent.ac.uk\/kentsport-news\/?p=6055"},"modified":"2025-07-11T10:04:12","modified_gmt":"2025-07-11T09:04:12","slug":"booking-and-cancelling-online","status":"publish","type":"post","link":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/booking-and-cancelling-online\/","title":{"rendered":"Booking and cancelling online"},"content":{"rendered":"<p>Booking and cancelling sessions online is easy and can be done from any computer, browser, or device.<\/p>\n<p>We recommend booking your activities in advance (seven days for Premium Plus and Plus members, three days for Pay to Play members) as this guarantees your space. It&#8217;s important to make sure you <strong>cancel any session you cannot attend<\/strong>. Cancelling a session means another user can take your space. See the instructions below for booking and cancelling online.<\/p>\n<p><em>Booking for the gym is not required, however, please be aware that this facility can become busy during lunchtimes and evenings.\u00a0<\/em><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>How do I book an activity?<\/strong><\/h4>\n<p>All activities, excluding use of the gym, must be booked in advance. You can <a href=\"https:\/\/kentsport.kent.ac.uk\/lhweb\/en\/members\/home\">book online<\/a> through your membership portal. When using the online booking system, please be aware of the following procedure to ensure you book the correct slot:<\/p>\n<p><strong>To book:<\/strong><\/p>\n<ol>\n<li>Login to your account<\/li>\n<li>Click &#8216;Online Booking&#8217;<\/li>\n<li>Use the various filters to narrow down your search<\/li>\n<li>Select either &#8216;Quick Book&#8217; or &#8216;Add to Basket&#8217;<\/li>\n<li>For some activities, you can also select the pitch or court for your booking<\/li>\n<li>Once you have chosen your session(s), hover over the basket item in the top right of your screen and select &#8216;Checkout&#8217;<\/li>\n<li>Check the items in your basket are correct, and once you are happy, click &#8216;Continue&#8217;<\/li>\n<li>Your sessions are now booked. You will receive a booking confirmation email<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>To find the session you intend to book, here are the groupings:<\/p>\n<ul>\n<li>Fitness and dance classes are bookable under &#8216;Class&#8217;<\/li>\n<li>ALL Active sessions are bookable under &#8216;Class&#8217;<\/li>\n<li>Indoor and outdoor sports bookings are bookable under &#8216;Activity&#8217;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>How do I cancel sessions?<\/strong><\/h4>\n<p>If you can no longer attend a session you&#8217;ve booked, <strong>it&#8217;s important that you cancel that booking<\/strong>. This allows other users to book that slot. Cancellation is easy to do &#8211; simply visit your online account at <a href=\"https:\/\/kentsport.kent.ac.uk\/lhweb\/en\/members\/home\">https:\/\/kentsport.kent.ac.uk\/lhweb\/en\/members\/home<\/a><\/p>\n<ol start=\"1\" type=\"1\">\n<li>Login to your account<\/li>\n<li>Click &#8216;My Bookings&#8217;<\/li>\n<li>Find the activity to be cancelled<\/li>\n<li>Click the cancel button<\/li>\n<li>Confirm the cancellation<\/li>\n<li>You will receive a cancellation confirmation email<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h4><strong>What happens if I don&#8217;t cancel a session and don&#8217;t attend?<\/strong><\/h4>\n<p>We may suspend the accounts of those who don&#8217;t cancel a session and don&#8217;t attend. A suspension will prevent any further bookings.<\/p>\n<p>&nbsp;<\/p>\n<p>If you have any questions, please contact <a href=\"mailto:sportsenquiries@kent.ac.uk\">sportsenquiries@kent.ac.uk<\/a><\/p>\n<p>For Kent Sport news, events and activities, follow us on Facebook and Instagram <strong>@UniKentSports<\/strong> or visit our website <a href=\"https:\/\/www.kent.ac.uk\/sports\">https:\/\/www.kent.ac.uk\/sports<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Booking and cancelling sessions online is easy and can be done from any computer, browser, or device. We recommend booking your activities in advance (seven &hellip; <a href=\"https:\/\/blogs.kent.ac.uk\/kentsport-news\/booking-and-cancelling-online\/\">Read&nbsp;more<\/a><\/p>\n","protected":false},"author":5725,"featured_media":5011,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[124,23261],"tags":[156745,237836,14575,237838],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/posts\/6055"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/users\/5725"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/comments?post=6055"}],"version-history":[{"count":20,"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/posts\/6055\/revisions"}],"predecessor-version":[{"id":8890,"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/posts\/6055\/revisions\/8890"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/media\/5011"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/media?parent=6055"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/categories?post=6055"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/kentsport-news\/wp-json\/wp\/v2\/tags?post=6055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}