Kent Sport is now open

Read for changes in the way we operate

Updated 2 August 2021

Latest news – Kent Sport phased reopening

From Monday 2 August, we will enter the next stage of phased reopening.

From 2 August we will:

  • Return to normal opening hours with the removal of the mid-day cleaning break
  • Extend gym sessions to 1 hour 45 minutes
  • Reopen changing rooms and showers
  • Reopen one squash court
  • Increase numbers per booking and studio capacity in accordance with Government guidelines and HOO

Restrictions remaining:

  • Face masks and coverings will still be required in corridors and crowded areas. A face mask or covering is not required during your activity
  • All activities must be booked and cancelled online
  • One-way system and dedicated entry/exits will remain
  • Lockers are still unavailable
  • Water fountains will remain as bottle filling only
  • Equipment hire is not currently available
  • Hand sanitising stations will remain throughout the facility

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Further updates on the reopening of our services will be shared through @UniKentSports on Facebook, Instagram, and Twitter as soon as we are able to.

Make sure you check out our Stay Well @ Home webpage for at-home workouts, virtual classes and wellbeing advice.

 


Five simple rules for a safe visit

In order to keep safe, we are asking every visitor to follow five simple rules. These are:

Book and cancel online

You must book all sessions online through your membership portal. If you have not booked in advance, you will not be allowed access to Kent Sport facilities. You must also cancel any session you cannot attend through the ‘My Bookings’ tab in the online membership portal.

Maintain social distance

We have implemented social distancing within our facilities, and we ask that you maintain a two metre distance from other users and staff at all times.

Follow instructions

Our new one-way system and restrictions on facility access are designed to keep you safe. We would ask you to follow these instructions and specific guidance from our staff at all times.

Clean equipment

Alongside increased cleaning of our facilities, including a daily full clean, we encourage all users to wipe down equipment before and after use with the antibacterial spray and blue cloths provided.

Feeling unwell?

Please DO NOT visit Kent Sport if you are showing any symptoms of Covid-19 including temperature, cough, difficulty breathing, or loss of taste or smell (anosmia).

 

Frequently asked questions

We want everyone to feel safe and secure at all times while exercising, and so we have compiled a list of frequently asked questions. This will be updated regularly as we respond to questions and government advice. If you have any questions, please email sportsenquiries@kent.ac.uk.

The University’s response to Coronavirus can be found at www.kent.ac.uk/coronavirus.

 

What safety and social distancing measures are in place?

  • You will be required to pre-book any activity in advance, we will not be allowing access to anyone that has not pre-booked
  • No equipment is currently available to rent, please make sure you bring with you any equipment you need
  • A maximum of one hour and 45 minutes is allowed for each booking. Please ensure you leave the building as soon as your booking has ended
  • You will need to queue outside the Sports Centre and The Pavilion for ALL bookings, including the Physiotherapy Clinic
  • Before you enter the Sports Centre or The Pavilion, our doors will be clearly marked with ‘way in/way out’ signs, so please ensure you use the correct door
  • When entering the buildings, a one-way system and floor markers will help keep social distancing. Please make sure you follow the directional flow at all times
  • There will be increased signage and flow maps throughout the building to guide you safely to your activity and help you exit the building once your activity has finished
  • Please check-in for your activity at reception. There will be a perspex screen at reception to protect you and our receptionists
  • Our facilities are now cashless, we will be accepting contactless payments only – either by card or apple/google pay
  • We ask that you sanitise your hands before passing through the turnstiles. Additional sanitising stations will be located throughout the building
  • All equipment will need to be wiped down prior to and after use. Please use the hand sanitiser machines to clean your hands throughout your workout
  • Clear markings will be laid around all gym equipment. Make sure you stay within these boxes during your activity
  • If you feel unsafe or unwell, please speak to a member of our staff

Do I need to wear a mask or face covering?

Following Government and University guidelines, you will be required to wear a mask or face covering as you enter Kent Sport facilities and as you make your way through the one-way system to your activity. You do not need to wear a mask or face covering during your activity.

How do I book an activity or gym session?

All activities must be booked in advance. You can book online through your membership portal only. If you have not booked, you will not be allowed access to the building. When using the online booking system, please be aware of the following procedure to ensure you book the correct slot:

  • Gym sessions (weights or cardio) and classes are bookable under ‘Class’. Search for ‘cardio session’ and ‘resistance/weights session’ for gym bookings
  • Outdoor sports bookings are bookable under ‘Activity’

Please be courteous and only book one session or activity per member per day.

How do I cancel sessions?

If you can no longer attend a session you’ve booked, it’s important that you cancel that booking. This allows other users to book that slot. Cancellation is easy to do – simply visit your online account and click the ‘My Bookings’ tab.

  1. Login to your account
  2. Click ‘Online Booking’
  3. Use the various filters to narrow down your search
  4. Select either ‘Quick Book’ or ‘Add to Basket’
  5. For some activities, you can also select the pitch or court for your booking
  6. Once you have chosen your session(s), hover over the basket item in the top right of your screen and select ‘Checkout’
  7. Check the items in your basket are correct, and once you are happy, click ‘Continue’
  8. Your sessions are now booked. You will receive a booking confirmation email

What happens if I don’t cancel a session and don’t attend?

We may suspend and fine the accounts of those that don’t cancel a session and don’t attend. Suspension will prevent further bookings until any fines are paid in full.

Will there be limitations on gym access?

You will be required to book your session in the gym before you visit Kent Sport. This is to reduce the need for queuing outside the building, and to ensure there are no more than the guideline number of people in the gym at all times. Slots will be bookable for a maximum of one hour. We have reduced the amount of stations in the fitness suite to adhere to government guidelines and social distancing and only one person is to be in a designated marked box at any one time. You will be able to book either a cardio session or a weights session. You will not be able to switch sessions during your booked slot.

Will social distancing measures restrict class sizes?

Yes, social distancing means that classes in the fitness and dance studio will be reduced to 25% normal capacity. You will only be able to book classes online for the foreseeable future. The Dance Studio and equipment will be cleaned in between classes.

Will you be offering fitness and dance classes?

Yes, fitness and dance classes have now returned to the studio at the Sports Centre. Visit our classes webpage for the full timetable.

If you are not able to visit us, we have filmed a library of virtual classes for you to enjoy from home and can be found on our Vimeo channel.

Will I be able to play sport?

Indoor sports have returned to the Sports Centre. You are now able to book basketball in the main hall, badminton in hall 2, and volleyball in hall 3. All sports must be pre-booked in advance using the online booking system.

Outdoor sports are also available at The Pavilion. You will be able to book outdoor sports through your online account. There are three bookable pitches on the 3GX, and two on the 3G pitch. We also have bookable grass pitches. The Astro pitch is currently unavailable.

Our brand-new Indoor Tennis and Events Arena, featuring 4 acrylic courts, has also reopened.

All sports booking numbers are determined by the government and NGB guidance.

What are the current maximum numbers for sport?

Outdoor pitches

Maximum numbers
Commercial / organised club bookings Unlimited
Member bookings 30

 

Tennis Centre

Maximum numbers
Commercial / organised club bookings Subject to NGB guidance
Member bookings ‘Rule of 6’ per half court

 

Indoor sports halls

Maximum numbers
Commercial / organised club bookings Subject to NGB guidance
Member bookings ‘Rule of 6’ per half court

Will I be able to use the lockers, changing and shower facilities?

Our changing rooms and showers are now available for use. Unfortunately, we are not able to provide locker access. We advise that you arrive at Kent Sport ready for your booked session and leave immediately once your session has finished.

Do I need to bring equipment with me?

We would advise that you bring any sports equipment with you to your booking (balls, rackets etc.) as we will not be able to hire equipment. Some smaller items can still be purchased at main reception (contactless and card transactions only). You will be allowed to bring a training belt and gloves with you to your gym session, however, these are for your own personal use and are not to be shared with other gym users. Please do not bring other equipment with you as we are not providing lockers at this time.

Can I bring a bag with me?

We are allowing bags to be brought in to our facilities for customers wishing to use the showers after their session.

Will you be offering personal training and other health services?

At the moment we are unable to offer personal training and other fitness services.

Will I be able to access water fountains?

Water fountains have been switched on for bottle filling only.

 

For more information about the way Kent Sport Physiotherapy Clinic is opening, please visit the clinic’s FAQs.

4 responses to “Kent Sport is now open

  1. Are partial refunds available? I have paid 245 pounds for a premium gym member where i couldn’t get a session in for 5 days after purchasing, getting a sum total of 3 uses of the gym, when trying to go everyday. I understand it’s difficult but other gyms freeze the membership or do partial refunds. Students are struggling.

  2. If leisure facilities are forced to close again, please contact our membership team at memberships@kent.ac.uk and they will be able to advise on the situation. Thanks, Kent Sport

  3. Will we be eligible fo refunds if the government closes gyms indefinitely again?

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