{"id":660,"date":"2025-09-18T14:19:56","date_gmt":"2025-09-18T13:19:56","guid":{"rendered":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/?page_id=660"},"modified":"2025-10-28T14:19:57","modified_gmt":"2025-10-28T14:19:57","slug":"lseg-support-and-training","status":"publish","type":"page","link":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/lseg-support-and-training\/","title":{"rendered":"LSEG support and training"},"content":{"rendered":"<h2>Library support<\/h2>\n<p>The library can provide advice on applying for a licence, self-registration, user IDs and passwords, and access via web access, mobile app and desktop. the library can also provide an overview on conducting simple searches. Contact the KBS librarian Holly Callaghan <a href=\"mailto:Academiclibrary@kent.ac.uk\">Academiclibrary@kent.ac.uk<\/a> with any queries relating to self-registration.<\/p>\n<p>The library cannot provide in-depth training on advanced searching, formulae writing or python coding for APIs. The library is also unable to manually register or renew licences for users. <a href=\"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/lseg-faqs-and-troubleshooting\/\">Please see our FAQ pages for more information on this.<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>General training and guidance<\/h2>\n<p>LSEG provides extensive training materials, step-by-step guides, videos, and troubleshooting via the <a href=\"https:\/\/www.lseg.com\/en\/training\/learning-centre\">LSEG Learning Centre<\/a>. The LSEG Learning Centre includes learning pathways, short bitesize videos and online tests which can lead to industry-recognised certificates, which can be included on your CV as evidence of your research skills.<\/p>\n<p>&nbsp;<\/p>\n<h2>Training and guidance for students:<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.lseg.com\/content\/dam\/lseg\/learning-centre\/documents\/workspace-quick-start-guide.pdf\">Quickstart guide for students<\/a><\/li>\n<li><a href=\"https:\/\/www.lseg.com\/en\/training\/learning-centre\/learning-paths\/customer-solutions\/lseg-workspace-onboarding-learning-universities?utm_source=Eloqua&amp;utm_medium=email&amp;utm_campaign=&amp;utm_content=3006263_FinanceEssentials_SAM_Announcement&amp;cid=13946928#t-videos\">LSEG training videos<\/a><\/li>\n<li><a href=\"https:\/\/www.lseg.com\/en\/training\/learning-centre\/certification\/workspace-certification\" target=\"_self\" rel=\"noopener\">LSEG Workspace Certification<\/a>\u00a0[2 hours 30 mins &#8211; including certification test]<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Training and guidance for staff<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.lseg.com\/en\/training\/learning-centre\/learning-paths\/learning-paths-for-academia\/lseg-workspace-for-academia\">LSEG training videos for staff<\/a><\/li>\n<li><a href=\"https:\/\/learningcentre.lseg.com\/learn\/learning-path\/learn-lseg-workspace-for-academics-getting-started\" target=\"_self\" rel=\"noopener\">Getting Started with LSEG Workspace for Academics<\/a>\u00a0[1 hour 30 mins &#8211; recommended]<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>LSEG Support<\/h2>\n<p>LSEG also has\u00a0<a href=\"https:\/\/myaccount.lseg.com\/en\/helpandsupport\" target=\"_self\" rel=\"noopener\">LSEG Support\u00a0<\/a>&#8211; an online LSEG Workspace product support portal. Unfortunately, the LSEG Support team do not communicate directly with undergraduate or postgraduate students &#8211; they only liaise with library staff and holders of professor licences. If you have a complex enquiry, which requires advice from LSEG Support, your librarian\u00a0can raise this on your behalf.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Library support The library can provide advice on applying for a licence, self-registration, user IDs and passwords, and access via web access, mobile app and &hellip; <a href=\"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/lseg-support-and-training\/\">Read&nbsp;more<\/a><\/p>\n","protected":false},"author":78432,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/pages\/660"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/users\/78432"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/comments?post=660"}],"version-history":[{"count":7,"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/pages\/660\/revisions"}],"predecessor-version":[{"id":691,"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/pages\/660\/revisions\/691"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/kbs-library-guide\/wp-json\/wp\/v2\/media?parent=660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}