![\"\"](\"http:\/\/blogs.kent.ac.uk\/isux\/files\/2017\/02\/love-letters-envelopes-1-1024x576.jpg\")
<\/p>\n<\/p>\n
To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library.<\/p>\n
When?<\/strong> Monday 13 – Friday 17 February 2017<\/p>\n Where?<\/strong>\u00a0Near Welcome Desk in Templeman West and Help Point in Templeman East<\/p>\n What?<\/strong> Stands with:<\/p>\n Who?\u00a0<\/strong>Open to all, but we guessed it would be mostly students engaging with it, and the letters we received\u00a0support this.<\/p>\n How?<\/strong> Students took an envelope, wrote a letter, posted it in the box, and got a sweet from the Welcome Desk or Help Point.<\/p>\n Why?<\/strong> Writing love and break-up letters is a tested UX (User Experience) technique<\/a>, and Valentine’s Day was a good opportunity to try it out.\u00a0We asked for general feedback rather than asking about a specific aspect of our service.<\/p>\n We decided to keep it simple by just asking students to write about\/to the Library, and didn\u2019t mention IT Services \u2013 but some letters did include IT services found in the Library, like WiFi and printing.<\/p>\n We received 30 letters over the week: 14 in West, 16 in East. Most of them (16) came on Valentine’s Day itself.<\/p>\n Some of\u00a0the letters<\/a> were a single line and others\u00a0got into the spirit of the exercise, like this one<\/a> which included a picture:<\/p>\n We want all IS staff to read the letters in full<\/a>\u00a0– there are only 20 and they’re short. Much like personas<\/a>, they tell the real human story of the impact of our services<\/strong>.<\/p>\n If you’re involved in projects or services related to these areas below<\/strong>\u00a0please read the relevant letters – and if you can, print them out and display them in your office.<\/strong><\/p>\n You can view all the comments and letters on the IS UX SharePoint site<\/a><\/strong> (Kent staff only).<\/p>\n We found it worked best to have the bowl of sweets visible but not reachable. If students asked if they could have one, we could say “If you write us a letter.”.<\/p>\n When we ran it, it was reading week for many students, so the Library was less busy than usual.<\/p>\n We ran this as a self-led exercise and we asked about the whole Library service, so we didn’t get indepth\u00a0details about specific aspects of the Library.<\/p>\n If this technique is workshop-led and you ask about a specific service, you get longer and more detailed feedback. The responses can help you get to the heart of which aspects of a particular service are either delightful or frustrating to use.<\/p>\n UX techniques<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\n
![\"\"](\"http:\/\/blogs.kent.ac.uk\/isux\/files\/2017\/02\/love-letters-display-2-1024x855.jpg\")
<\/p>\n<\/h2>\n
Results<\/h2>\n
![\"\"](\"http:\/\/blogs.kent.ac.uk\/isux\/files\/2017\/02\/letter-20-detail.jpg\")
<\/p>\n<\/h2>\n
Take 10 minutes to read the letters<\/h2>\n
Themes and comments<\/h2>\n
Books and online resources<\/h3>\n
\n
Borrowing<\/h3>\n
\n
Facilities<\/h3>\n
\n
Food<\/h3>\n
\n
IT<\/h3>\n
\n
Opening hours<\/h3>\n
\n
Study environment<\/h3>\n
\n
Study space<\/h3>\n
\n
Welcome Desk \/ Staff<\/h3>\n
\n
Wellbeing<\/h3>\n
\n
Caf\u00e9<\/h3>\n
\n
What next?<\/h2>\n
\n
What we learnt about the technique<\/h2>\n
Maximise sweets<\/h3>\n
Check academic calendars<\/h3>\n
Broad brush<\/h3>\n
![Letter 4 (e-resources)<\/a> ,\u00a0](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(4).jpg\"){kind=link}
![Letter 15 (not enough books)<\/a>\u00a0;](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(15).jpg\"){kind=link}
![Letter 20 (book club)<\/a><\/li>\nDislikes: Not enough books; Books are hard to find;\u00a0Invalid links to online resources.<\/li>\nRequests: Can we have more books for Politics & International Relations?\u00a0Can we have a Book Club? Can we have a ‘Genre of the Month’ (like LGBT authors for February)? Can we get people to write book reviews? Can we encourage recreational reading?<\/li>\n<\/ul>\nBorrowing<\/h3>\n\nLetter 1 (Haiku)<\/a>\u00a0,\u00a0Letter 8 (fines)<\/a>, Letter 14 (recalls)<\/a>\u00a0, Letter 15 (recalls, self service)<\/a><\/li>\nLikes: Love the self-service machines.<\/li>\nRequests: Can we have email receipts for returned books?\u00a0Please be more lenient with fines over the Christmas period.<\/li>\nDislikes: Don\u2019t like fines;\u00a0It\u2019s too hard to recall books;\u00a0Don\u2019t like that books get recalled after a few days (because there aren\u2019t enough); Returning books not in social area is long.<\/li>\n<\/ul>\nFacilities<\/h3>\n\nLetter 3 (whiteboards)<\/a> ,\u00a0Letter 10 (accessibility)<\/a>\u00a0; Letter 19 (chairs)<\/a><\/li>\nRequests: Can we have a communal kettle in Templeman East? Can we have more whiteboards? Improve\u00a0accessiblity.\u00a0Can we have more adjustable chairs (new West, 3E silent PC room)?<\/li>\nLikes:\u00a0Likes that the toilets are clean.<\/li>\nDislikes: Don\u2019t like that people with no obvious disability use disabled toilet;\u00a0Revolving door signs make it awkward and confusing for people who need the accessible door;\u00a0Grimond door is locked too early;\u00a0Lifts are slow and cumbersome;\u00a0East external lift is out of order.<\/li>\n<\/ul>\nFood<\/h3>\n\nLetter 1 (Haiku)<\/a>\u00a0,\u00a0Letter 2 (keep food!<\/a>) , Letter 12<\/a><\/li>\nLikes: Food is allowed;\u00a0Hot food is not allowed;\u00a0Study Environment Team enforce hot food rules.<\/li>\nDislikes: Smells from neighbour\u2019s food; Can we have space to eat hot food, maybe cafe area or reception? Caff\u00e8 Nero drinks not allowed.<\/li>\n<\/ul>\nIT<\/h3>\n\nLetter 3 (putty)\u00a0<\/a>,\u00a0Letter 4 (WiFi)<\/a> , Letter 6 (WiFi)<\/a> , Letter 12 (computers)<\/a><\/li>\nDislikes: Printing could be easier;\u00a0Computers take too long to log in;\u00a0Problems with WiFi;\u00a0WiFi is slow \u2013 takes too long for Moodle to load;\u00a0SPS students: Putty & XMING don\u2019t always work;\u00a0Dislikes broken links to e-resources.<\/li>\n<\/ul>\nOpening hours<\/h3>\n\nLoves 24\/7 opening (x2);\u00a0Loves opening hours.<\/li>\n<\/ul>\nStudy environment<\/h3>\n\nLetter 5 (removing stuff)<\/a> ,\u00a0Letter 1 (Haiku)<\/a>\u00a0, Letter 12<\/a><\/li>\nLikes: Noise level is ok on Floor 3 East.<\/li>\nDislikes: Removing abandoned possessions distracts other users; Silent areas are noisy<\/li>\n<\/ul>\nStudy space<\/h3>\n\nLetter 3 (development)<\/a>\u00a0,\u00a0Letter 11<\/a> , Letter 14 (noise and seating)<\/a><\/li>\nLikes: It\u2019s a space to work (x2);\u00a0There\u2019s usually space;\u00a0Favourite seat on Floor 3 East is usually available;\u00a0Silent spaces;\u00a0New Eliot PC space;\u00a0New development (x2);\u00a0Cubicle spaces in East;\u00a0Study carrel.<\/li>\nRequests:\u00a0Can we have more seating?<\/li>\nDislikes: Development taking too long; Looking forward to development finishing; Not enough space (please finish development) (x2); Want study cubicles in the West; Always overcrowded.<\/li>\n<\/ul>\nWelcome Desk \/ Staff<\/h3>\n\nLetter 1 (Haiku)<\/a>\u00a0,\u00a0Letter 16 (staff are awesome!)<\/a>\u00a0; \u00a0Letter 17 (carrels)<\/a><\/li>\nLikes: Good service overall;\u00a0Friendly\/kind\/helpful staff (5); Likes that the Library is committed to accessibility; Thank you to staff!<\/li>\nRequests: Can carrel users have more info about who to contact with problems?<\/li>\n<\/ul>\nWellbeing<\/h3>\n\nLetter 20<\/a><\/li>\nLikes: Library projects, like self-care.<\/li>\nRequests: Can we have free fruit in exam season?<\/li>\n<\/ul>\nCaf\u00e9<\/h3>\n\nLetter 4<\/a>\u00a0,\u00a0Letter 6<\/a> ,\u00a0Letter 9<\/a> ,<\/li>\nLikes: like that there\u2019s food and drink available in the Library;<\/li>\nDislikes: Too expensive;\u00a0Not enough vegan options;\u00a0Closes too early on Saturdays;<\/li>\nRequests: Want to buy a hot drink after 17:00 at weekends.<\/li>\n<\/ul>\nWhat next?<\/h2>\n\nWe may want to do further research around some of the issues raised.<\/li>\nWe\u2019ll be working with our\u00a0UX Community of Practice members<\/a>\u00a0to chat about how their teams can use the data.<\/li>\nWe’ll reply to students who left their contact details.<\/li>\nAs a follow up, we’ll publish an online response to the individual requests and the general feedback. We want to publicly show how we’ve considered each request and share what we decided to do (or not do).<\/li>\n<\/ul>\nYou can view all the comments and letters on the IS UX SharePoint site<\/a><\/strong> (Kent staff only).<\/p>\nWhat we learnt about the technique<\/h2>\nMaximise sweets<\/h3>\nWe found it worked best to have the bowl of sweets visible but not reachable. If students asked if they could have one, we could say “If you write us a letter.”.<\/p>\nCheck academic calendars<\/h3>\nWhen we ran it, it was reading week for many students, so the Library was less busy than usual.<\/p>\nBroad brush<\/h3>\nWe ran this as a self-led exercise and we asked about the whole Library service, so we didn’t get indepth\u00a0details about specific aspects of the Library.<\/p>\nIf this technique is workshop-led and you ask about a specific service, you get longer and more detailed feedback. The responses can help you get to the heart of which aspects of a particular service are either delightful or frustrating to use.<\/p>\nUX techniques<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more<\/a><\/p>\n","protected":false},"author":40831,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[155553],"tags":[172377,37,172378,172351],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/users\/40831"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":49,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions"}],"predecessor-version":[{"id":208,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions\/208"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/media?parent=127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/categories?post=127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/tags?post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(20).jpg\"){kind=link}
![Letter 1 (Haiku)<\/a>\u00a0,\u00a0](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(1).jpg\"){kind=link}
![Letter 8 (fines)<\/a>,](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(8).jpg\"){kind=link}
![Letter 14 (recalls)<\/a>\u00a0,](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(14).jpg\"){kind=link}
![Letter 3 (whiteboards)<\/a> ,\u00a0](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(3).jpg\"){kind=link}
![Letter 10 (accessibility)<\/a>\u00a0;](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(10).jpg\"){kind=link}
![Letter 19 (chairs)<\/a><\/li>\nRequests: Can we have a communal kettle in Templeman East? Can we have more whiteboards? Improve\u00a0accessiblity.\u00a0Can we have more adjustable chairs (new West, 3E silent PC room)?<\/li>\nLikes:\u00a0Likes that the toilets are clean.<\/li>\nDislikes: Don\u2019t like that people with no obvious disability use disabled toilet;\u00a0Revolving door signs make it awkward and confusing for people who need the accessible door;\u00a0Grimond door is locked too early;\u00a0Lifts are slow and cumbersome;\u00a0East external lift is out of order.<\/li>\n<\/ul>\nFood<\/h3>\n\nLetter 1 (Haiku)<\/a>\u00a0,\u00a0Letter 2 (keep food!<\/a>) , Letter 12<\/a><\/li>\nLikes: Food is allowed;\u00a0Hot food is not allowed;\u00a0Study Environment Team enforce hot food rules.<\/li>\nDislikes: Smells from neighbour\u2019s food; Can we have space to eat hot food, maybe cafe area or reception? Caff\u00e8 Nero drinks not allowed.<\/li>\n<\/ul>\nIT<\/h3>\n\nLetter 3 (putty)\u00a0<\/a>,\u00a0Letter 4 (WiFi)<\/a> , Letter 6 (WiFi)<\/a> , Letter 12 (computers)<\/a><\/li>\nDislikes: Printing could be easier;\u00a0Computers take too long to log in;\u00a0Problems with WiFi;\u00a0WiFi is slow \u2013 takes too long for Moodle to load;\u00a0SPS students: Putty & XMING don\u2019t always work;\u00a0Dislikes broken links to e-resources.<\/li>\n<\/ul>\nOpening hours<\/h3>\n\nLoves 24\/7 opening (x2);\u00a0Loves opening hours.<\/li>\n<\/ul>\nStudy environment<\/h3>\n\nLetter 5 (removing stuff)<\/a> ,\u00a0Letter 1 (Haiku)<\/a>\u00a0, Letter 12<\/a><\/li>\nLikes: Noise level is ok on Floor 3 East.<\/li>\nDislikes: Removing abandoned possessions distracts other users; Silent areas are noisy<\/li>\n<\/ul>\nStudy space<\/h3>\n\nLetter 3 (development)<\/a>\u00a0,\u00a0Letter 11<\/a> , Letter 14 (noise and seating)<\/a><\/li>\nLikes: It\u2019s a space to work (x2);\u00a0There\u2019s usually space;\u00a0Favourite seat on Floor 3 East is usually available;\u00a0Silent spaces;\u00a0New Eliot PC space;\u00a0New development (x2);\u00a0Cubicle spaces in East;\u00a0Study carrel.<\/li>\nRequests:\u00a0Can we have more seating?<\/li>\nDislikes: Development taking too long; Looking forward to development finishing; Not enough space (please finish development) (x2); Want study cubicles in the West; Always overcrowded.<\/li>\n<\/ul>\nWelcome Desk \/ Staff<\/h3>\n\nLetter 1 (Haiku)<\/a>\u00a0,\u00a0Letter 16 (staff are awesome!)<\/a>\u00a0; \u00a0Letter 17 (carrels)<\/a><\/li>\nLikes: Good service overall;\u00a0Friendly\/kind\/helpful staff (5); Likes that the Library is committed to accessibility; Thank you to staff!<\/li>\nRequests: Can carrel users have more info about who to contact with problems?<\/li>\n<\/ul>\nWellbeing<\/h3>\n\nLetter 20<\/a><\/li>\nLikes: Library projects, like self-care.<\/li>\nRequests: Can we have free fruit in exam season?<\/li>\n<\/ul>\nCaf\u00e9<\/h3>\n\nLetter 4<\/a>\u00a0,\u00a0Letter 6<\/a> ,\u00a0Letter 9<\/a> ,<\/li>\nLikes: like that there\u2019s food and drink available in the Library;<\/li>\nDislikes: Too expensive;\u00a0Not enough vegan options;\u00a0Closes too early on Saturdays;<\/li>\nRequests: Want to buy a hot drink after 17:00 at weekends.<\/li>\n<\/ul>\nWhat next?<\/h2>\n\nWe may want to do further research around some of the issues raised.<\/li>\nWe\u2019ll be working with our\u00a0UX Community of Practice members<\/a>\u00a0to chat about how their teams can use the data.<\/li>\nWe’ll reply to students who left their contact details.<\/li>\nAs a follow up, we’ll publish an online response to the individual requests and the general feedback. We want to publicly show how we’ve considered each request and share what we decided to do (or not do).<\/li>\n<\/ul>\nYou can view all the comments and letters on the IS UX SharePoint site<\/a><\/strong> (Kent staff only).<\/p>\nWhat we learnt about the technique<\/h2>\nMaximise sweets<\/h3>\nWe found it worked best to have the bowl of sweets visible but not reachable. If students asked if they could have one, we could say “If you write us a letter.”.<\/p>\nCheck academic calendars<\/h3>\nWhen we ran it, it was reading week for many students, so the Library was less busy than usual.<\/p>\nBroad brush<\/h3>\nWe ran this as a self-led exercise and we asked about the whole Library service, so we didn’t get indepth\u00a0details about specific aspects of the Library.<\/p>\nIf this technique is workshop-led and you ask about a specific service, you get longer and more detailed feedback. The responses can help you get to the heart of which aspects of a particular service are either delightful or frustrating to use.<\/p>\nUX techniques<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more<\/a><\/p>\n","protected":false},"author":40831,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[155553],"tags":[172377,37,172378,172351],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/users\/40831"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":49,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions"}],"predecessor-version":[{"id":208,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions\/208"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/media?parent=127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/categories?post=127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/tags?post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(19).jpg\"){kind=link}
![Letter 2 (keep food!<\/a>) ,](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(2).jpg\"){kind=link}
![Letter 12<\/a><\/li>\nLikes: Food is allowed;\u00a0Hot food is not allowed;\u00a0Study Environment Team enforce hot food rules.<\/li>\nDislikes: Smells from neighbour\u2019s food; Can we have space to eat hot food, maybe cafe area or reception? Caff\u00e8 Nero drinks not allowed.<\/li>\n<\/ul>\nIT<\/h3>\n\nLetter 3 (putty)\u00a0<\/a>,\u00a0Letter 4 (WiFi)<\/a> , Letter 6 (WiFi)<\/a> , Letter 12 (computers)<\/a><\/li>\nDislikes: Printing could be easier;\u00a0Computers take too long to log in;\u00a0Problems with WiFi;\u00a0WiFi is slow \u2013 takes too long for Moodle to load;\u00a0SPS students: Putty & XMING don\u2019t always work;\u00a0Dislikes broken links to e-resources.<\/li>\n<\/ul>\nOpening hours<\/h3>\n\nLoves 24\/7 opening (x2);\u00a0Loves opening hours.<\/li>\n<\/ul>\nStudy environment<\/h3>\n\nLetter 5 (removing stuff)<\/a> ,\u00a0Letter 1 (Haiku)<\/a>\u00a0, Letter 12<\/a><\/li>\nLikes: Noise level is ok on Floor 3 East.<\/li>\nDislikes: Removing abandoned possessions distracts other users; Silent areas are noisy<\/li>\n<\/ul>\nStudy space<\/h3>\n\nLetter 3 (development)<\/a>\u00a0,\u00a0Letter 11<\/a> , Letter 14 (noise and seating)<\/a><\/li>\nLikes: It\u2019s a space to work (x2);\u00a0There\u2019s usually space;\u00a0Favourite seat on Floor 3 East is usually available;\u00a0Silent spaces;\u00a0New Eliot PC space;\u00a0New development (x2);\u00a0Cubicle spaces in East;\u00a0Study carrel.<\/li>\nRequests:\u00a0Can we have more seating?<\/li>\nDislikes: Development taking too long; Looking forward to development finishing; Not enough space (please finish development) (x2); Want study cubicles in the West; Always overcrowded.<\/li>\n<\/ul>\nWelcome Desk \/ Staff<\/h3>\n\nLetter 1 (Haiku)<\/a>\u00a0,\u00a0Letter 16 (staff are awesome!)<\/a>\u00a0; \u00a0Letter 17 (carrels)<\/a><\/li>\nLikes: Good service overall;\u00a0Friendly\/kind\/helpful staff (5); Likes that the Library is committed to accessibility; Thank you to staff!<\/li>\nRequests: Can carrel users have more info about who to contact with problems?<\/li>\n<\/ul>\nWellbeing<\/h3>\n\nLetter 20<\/a><\/li>\nLikes: Library projects, like self-care.<\/li>\nRequests: Can we have free fruit in exam season?<\/li>\n<\/ul>\nCaf\u00e9<\/h3>\n\nLetter 4<\/a>\u00a0,\u00a0Letter 6<\/a> ,\u00a0Letter 9<\/a> ,<\/li>\nLikes: like that there\u2019s food and drink available in the Library;<\/li>\nDislikes: Too expensive;\u00a0Not enough vegan options;\u00a0Closes too early on Saturdays;<\/li>\nRequests: Want to buy a hot drink after 17:00 at weekends.<\/li>\n<\/ul>\nWhat next?<\/h2>\n\nWe may want to do further research around some of the issues raised.<\/li>\nWe\u2019ll be working with our\u00a0UX Community of Practice members<\/a>\u00a0to chat about how their teams can use the data.<\/li>\nWe’ll reply to students who left their contact details.<\/li>\nAs a follow up, we’ll publish an online response to the individual requests and the general feedback. We want to publicly show how we’ve considered each request and share what we decided to do (or not do).<\/li>\n<\/ul>\nYou can view all the comments and letters on the IS UX SharePoint site<\/a><\/strong> (Kent staff only).<\/p>\nWhat we learnt about the technique<\/h2>\nMaximise sweets<\/h3>\nWe found it worked best to have the bowl of sweets visible but not reachable. If students asked if they could have one, we could say “If you write us a letter.”.<\/p>\nCheck academic calendars<\/h3>\nWhen we ran it, it was reading week for many students, so the Library was less busy than usual.<\/p>\nBroad brush<\/h3>\nWe ran this as a self-led exercise and we asked about the whole Library service, so we didn’t get indepth\u00a0details about specific aspects of the Library.<\/p>\nIf this technique is workshop-led and you ask about a specific service, you get longer and more detailed feedback. The responses can help you get to the heart of which aspects of a particular service are either delightful or frustrating to use.<\/p>\nUX techniques<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more<\/a><\/p>\n","protected":false},"author":40831,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[155553],"tags":[172377,37,172378,172351],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/users\/40831"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":49,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions"}],"predecessor-version":[{"id":208,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions\/208"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/media?parent=127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/categories?post=127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/tags?post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(12).jpg\"){kind=link}
![Letter 6 (WiFi)<\/a> ,](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(6).jpg\"){kind=link}
![Letter 5 (removing stuff)<\/a> ,\u00a0](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(5).jpg\"){kind=link}
![Letter 11<\/a> ,](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(11).jpg\"){kind=link}
![Letter 16 (staff are awesome!)<\/a>\u00a0; \u00a0](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(16).jpg\"){kind=link}
![Letter 17 (carrels)<\/a><\/li>\nLikes: Good service overall;\u00a0Friendly\/kind\/helpful staff (5); Likes that the Library is committed to accessibility; Thank you to staff!<\/li>\nRequests: Can carrel users have more info about who to contact with problems?<\/li>\n<\/ul>\nWellbeing<\/h3>\n\nLetter 20<\/a><\/li>\nLikes: Library projects, like self-care.<\/li>\nRequests: Can we have free fruit in exam season?<\/li>\n<\/ul>\nCaf\u00e9<\/h3>\n\nLetter 4<\/a>\u00a0,\u00a0Letter 6<\/a> ,\u00a0Letter 9<\/a> ,<\/li>\nLikes: like that there\u2019s food and drink available in the Library;<\/li>\nDislikes: Too expensive;\u00a0Not enough vegan options;\u00a0Closes too early on Saturdays;<\/li>\nRequests: Want to buy a hot drink after 17:00 at weekends.<\/li>\n<\/ul>\nWhat next?<\/h2>\n\nWe may want to do further research around some of the issues raised.<\/li>\nWe\u2019ll be working with our\u00a0UX Community of Practice members<\/a>\u00a0to chat about how their teams can use the data.<\/li>\nWe’ll reply to students who left their contact details.<\/li>\nAs a follow up, we’ll publish an online response to the individual requests and the general feedback. We want to publicly show how we’ve considered each request and share what we decided to do (or not do).<\/li>\n<\/ul>\nYou can view all the comments and letters on the IS UX SharePoint site<\/a><\/strong> (Kent staff only).<\/p>\nWhat we learnt about the technique<\/h2>\nMaximise sweets<\/h3>\nWe found it worked best to have the bowl of sweets visible but not reachable. If students asked if they could have one, we could say “If you write us a letter.”.<\/p>\nCheck academic calendars<\/h3>\nWhen we ran it, it was reading week for many students, so the Library was less busy than usual.<\/p>\nBroad brush<\/h3>\nWe ran this as a self-led exercise and we asked about the whole Library service, so we didn’t get indepth\u00a0details about specific aspects of the Library.<\/p>\nIf this technique is workshop-led and you ask about a specific service, you get longer and more detailed feedback. The responses can help you get to the heart of which aspects of a particular service are either delightful or frustrating to use.<\/p>\nUX techniques<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more<\/a><\/p>\n","protected":false},"author":40831,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[155553],"tags":[172377,37,172378,172351],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/users\/40831"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":49,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions"}],"predecessor-version":[{"id":208,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions\/208"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/media?parent=127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/categories?post=127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/tags?post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(17).jpg\"){kind=link}
![Letter 9<\/a> ,<\/li>\nLikes: like that there\u2019s food and drink available in the Library;<\/li>\nDislikes: Too expensive;\u00a0Not enough vegan options;\u00a0Closes too early on Saturdays;<\/li>\nRequests: Want to buy a hot drink after 17:00 at weekends.<\/li>\n<\/ul>\nWhat next?<\/h2>\n\nWe may want to do further research around some of the issues raised.<\/li>\nWe\u2019ll be working with our\u00a0UX Community of Practice members<\/a>\u00a0to chat about how their teams can use the data.<\/li>\nWe’ll reply to students who left their contact details.<\/li>\nAs a follow up, we’ll publish an online response to the individual requests and the general feedback. We want to publicly show how we’ve considered each request and share what we decided to do (or not do).<\/li>\n<\/ul>\nYou can view all the comments and letters on the IS UX SharePoint site<\/a><\/strong> (Kent staff only).<\/p>\nWhat we learnt about the technique<\/h2>\nMaximise sweets<\/h3>\nWe found it worked best to have the bowl of sweets visible but not reachable. If students asked if they could have one, we could say “If you write us a letter.”.<\/p>\nCheck academic calendars<\/h3>\nWhen we ran it, it was reading week for many students, so the Library was less busy than usual.<\/p>\nBroad brush<\/h3>\nWe ran this as a self-led exercise and we asked about the whole Library service, so we didn’t get indepth\u00a0details about specific aspects of the Library.<\/p>\nIf this technique is workshop-led and you ask about a specific service, you get longer and more detailed feedback. The responses can help you get to the heart of which aspects of a particular service are either delightful or frustrating to use.<\/p>\nUX techniques<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"To coincide with Valentine’s Day, we invited Templeman Library users to write a love or break-up letter to the Library. When? Monday 13 – Friday … Read more<\/a><\/p>\n","protected":false},"author":40831,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[155553],"tags":[172377,37,172378,172351],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/users\/40831"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":49,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions"}],"predecessor-version":[{"id":208,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/127\/revisions\/208"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/media?parent=127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/categories?post=127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/tags?post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"https:\/\/sharepoint.kent.ac.uk\/sites\/ux\/UX%20reports\/Love%20letters%20in%20the%20Library,%20February%202017\/Individual%20letters%20(longer%20than%201%20sentence)\/letter%20(9).jpg\"){kind=link}