{"id":119,"date":"2017-02-09T14:00:01","date_gmt":"2017-02-09T14:00:01","guid":{"rendered":"http:\/\/blogs.kent.ac.uk\/isux\/?p=119"},"modified":"2017-02-10T13:34:34","modified_gmt":"2017-02-10T13:34:34","slug":"case-study-ux-testing-to-tackle-known-user-problems","status":"publish","type":"post","link":"https:\/\/blogs.kent.ac.uk\/isux\/2017\/02\/09\/case-study-ux-testing-to-tackle-known-user-problems\/","title":{"rendered":"Edinburgh case study: UX testing to tackle known user problems"},"content":{"rendered":"<p>Write up from the <a href=\"http:\/\/website-programme-blog.is.ed.ac.uk\/helpline-usability-improvements\/\">University of Edinburgh&#8217;s website programme blog<\/a> about repeat UX testing with their IS helpline, informing improvements to self help IT content on their website:<\/p>\n<p><a href=\"http:\/\/website-programme-blog.is.ed.ac.uk\/helpline-usability-improvements\/\">http:\/\/website-programme-blog.is.ed.ac.uk\/helpline-usability-improvements\/<\/a><\/p>\n<p><a href=\"http:\/\/website-programme-blog.is.ed.ac.uk\/helpline-usability-improvements\/\"><img loading=\"lazy\" class=\"aligncenter wp-image-123 size-full\" src=\"http:\/\/blogs.kent.ac.uk\/isux\/files\/2017\/02\/edinburgh-blog-screenshot.png\" width=\"661\" height=\"899\" srcset=\"https:\/\/blogs.kent.ac.uk\/isux\/files\/2017\/02\/edinburgh-blog-screenshot.png 661w, https:\/\/blogs.kent.ac.uk\/isux\/files\/2017\/02\/edinburgh-blog-screenshot-221x300.png 221w\" sizes=\"(max-width: 661px) 100vw, 661px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Write up from the University of Edinburgh&#8217;s website programme blog about repeat UX testing with their IS helpline, informing improvements to self help IT content &hellip; <a href=\"https:\/\/blogs.kent.ac.uk\/isux\/2017\/02\/09\/case-study-ux-testing-to-tackle-known-user-problems\/\">Read&nbsp;more<\/a><\/p>\n","protected":false},"author":79,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[172374],"tags":[140825,172376],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/119"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/comments?post=119"}],"version-history":[{"count":5,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/119\/revisions"}],"predecessor-version":[{"id":126,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/posts\/119\/revisions\/126"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/media?parent=119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/categories?post=119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isux\/wp-json\/wp\/v2\/tags?post=119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}