{"id":26513,"date":"2024-12-06T10:54:37","date_gmt":"2024-12-06T10:54:37","guid":{"rendered":"https:\/\/blogs.kent.ac.uk\/isnews\/?p=26513"},"modified":"2024-12-10T09:42:08","modified_gmt":"2024-12-10T09:42:08","slug":"stale-request-error-message","status":"publish","type":"post","link":"https:\/\/blogs.kent.ac.uk\/isnews\/stale-request-error-message\/","title":{"rendered":"Library e-resources: Stale request error message"},"content":{"rendered":"<h2>Why do I get a stale request error message?<\/h2>\n<p>Stale request error messages can appear when clicking into library resources such as e-books, journal articles, and databases.<\/p>\n<p>This error message can appear when you:<\/p>\n<ul>\n<li>press the back button after logging into a resource<\/li>\n<li>open multiple links to library resources across different tabs without signing in<\/li>\n<li>open a bookmark to a login page rather than to the website you want to access<\/li>\n<li>are prevented from accessing the site due to your browser preventing cookies<\/li>\n<\/ul>\n<h2>How do I solve this error?<\/h2>\n<p>To solve this error you can close down the window and start your task again.<\/p>\n<p>Alternatively you can :<\/p>\n<ol>\n<li>Click the back button and return to the previous page<\/li>\n<li>Click on the link again to access the resource<\/li>\n<li>If prompted, log in<\/li>\n<\/ol>\n<p>If the error message still persists:<\/p>\n<ul>\n<li>Ensure cookies are allowed in your browser<\/li>\n<li>Verify that your anti-virus is not preventing access to the website<\/li>\n<li>Try a different browser<\/li>\n<li>Close all tabs<\/li>\n<\/ul>\n<h2>Contact us<\/h2>\n<p>If the issue persists after following these steps then please do contact us <a href=\"mailto:helpdesk@kent.ac.uk\">helpdesk@kent.ac.uk<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why do I get a stale request error message? Stale request error messages can appear when clicking into library resources such as e-books, journal articles, &hellip; <a href=\"https:\/\/blogs.kent.ac.uk\/isnews\/stale-request-error-message\/\">Read&nbsp;more<\/a><\/p>\n","protected":false},"author":78432,"featured_media":26514,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[72438,227582,21339,1120,26284,19149,227586,206948,25211,4859,227575,85950,19173,107,227592,21632,183276,227615,50872,227594,1346,10268,227579,162,10269,85943,227606,168423,227598,227599,69,18570,96197,131594,1082,13993,18573,140826,10279,227607,721,43796,127013],"tags":[],"class_list":["post-26513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-american-studies","category-anthropology-and-conservation","category-architecture","category-arts","category-biosciences","category-business","category-child-protection-ccp","category-classics-and-archaeology","category-comparative-literature","category-computing","category-digital-library","category-drill-hall-library","category-economics","category-education","category-engineering-and-digital-art","category-english","category-english-language-and-linguistics","category-european-centres","category-film-studies","category-health-service-studies","category-history","category-it-news","category-kmms-library","category-law","category-library-news","category-librarysearch","category-maths-statistics-and-actuarial-science","category-media-studies","category-medieval-and-early-modern-studies","category-modern-and-world-languages","category-philanthropy","category-philosophy","category-physical-sciences","category-politics-and-international-relations","category-psychology","category-reading-lists","category-religious-studies","category-research-support","category-special-collections","category-spssr","category-templeman-library","category-tizard","category-wellbeing"],"sub_title":"","_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts\/26513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/users\/78432"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/comments?post=26513"}],"version-history":[{"count":5,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts\/26513\/revisions"}],"predecessor-version":[{"id":26518,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts\/26513\/revisions\/26518"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/media\/26514"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/media?parent=26513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/categories?post=26513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/tags?post=26513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}