{"id":19877,"date":"2023-08-16T10:43:15","date_gmt":"2023-08-16T09:43:15","guid":{"rendered":"http:\/\/blogs.kent.ac.uk\/isnews\/?p=19877"},"modified":"2023-08-17T12:04:25","modified_gmt":"2023-08-17T11:04:25","slug":"campus-wi-fi-trouble-what-to-do","status":"publish","type":"post","link":"https:\/\/blogs.kent.ac.uk\/isnews\/campus-wi-fi-trouble-what-to-do\/","title":{"rendered":"Campus Wi-Fi trouble? What to do"},"content":{"rendered":"<p>If you&#8217;re on campus at Canterbury, Medway or Brussels, and can&#8217;t connect to eduroam Wi-Fi, try the options below.<\/p>\n<h2>Try to get online by any other means on your device<\/h2>\n<p>If you can get online &#8211; either by using alternative Wi-Fi from off campus, using mobile data, or by logging into WiFi Guest on campus &#8211; you can download our setup tool which should fix any connection issues.<\/p>\n<ul>\n<li><a href=\"https:\/\/cloud.securew2.com\/public\/11085\/eduroam\/\">Download and run the Wi-Fi setup tool on the device<\/a><\/li>\n<li>If asked to <strong>accept the University root CA certficate<\/strong>, choose yes\/accept<\/li>\n<li>If asked to<strong> download<\/strong> the University root CA certificate, <a href=\"https:\/\/www.kent.ac.uk\/guides\/wi-fi\/manual\">these steps show you how to download the certificate and configure your Wi-Fi settings manually<\/a><\/li>\n<\/ul>\n<p>If you used WiFi guest to get eduroam working, you need to<strong> &#8216;forget&#8217; \/ remove WiFi guest<\/strong> from your Wi-Fi settings once eduroam is working. This will stop your device connecting to it automatically. Eduroam, the student Wi-Fi service, is faster and will be more reliable for you to use longer term.<\/p>\n<h2>If you can&#8217;t get an internet connection on the device<\/h2>\n<p><a href=\"https:\/\/www.kent.ac.uk\/guides\/wi-fi\/manual\">Follow the instructions in our manual setup guide<\/a><\/p>\n<h2>If you need our help<\/h2>\n<p>If you have problems please visit or contact IT &amp; Library Support Desk in the Templeman Library, or visit the Welcome Desk in the Drill Hall Library.<\/p>\n<p>IT &amp; Library Support Desk in the Templeman Library<br \/>\nTel: 01227 82 4999<br \/>\n<a href=\"mailto:helpdesk@kent.ac.uk\">helpdesk@kent.ac.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re on campus at Canterbury, Medway or Brussels, and can&#8217;t connect to eduroam Wi-Fi, try the options below. Try to get online by any &hellip; <a href=\"https:\/\/blogs.kent.ac.uk\/isnews\/campus-wi-fi-trouble-what-to-do\/\">Read&nbsp;more<\/a><\/p>\n","protected":false},"author":78,"featured_media":8531,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[10268,142785,10269,19109],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts\/19877"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/users\/78"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/comments?post=19877"}],"version-history":[{"count":17,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts\/19877\/revisions"}],"predecessor-version":[{"id":19903,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/posts\/19877\/revisions\/19903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/media\/8531"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/media?parent=19877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/categories?post=19877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/isnews\/wp-json\/wp\/v2\/tags?post=19877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}