Student access to online services from Monday 12 July

Increased security for student IT accounts

Laptop screen with security icon; hands holding mobile phone

From Monday 12 July we will start to enrol students on to multi-factor authentication (MFA) for access to most online services including email, Microsoft 365 services, Moodle, Student Data System and many more. This will improve the security of your Kent IT Account.

We will enrol Kent and Medway Medical School students on to MFA later this month after their summer term has ended.

What this means for you

When MFA has been added to your account, the next time you sign into email or another Kent online service from off campus you’ll be asked to set up a second authentication method. This will be used as an extra layer of security when you access services from off campus.

What you need to do

When MFA has been added to your account, the next time you log on to Kent services from off campus you will see this prompt:

If you are on a mobile, we recommend you switch to a laptop or computer, and visit

Sign in with your Kent IT Account details, and follow the on-screen instructions for your preferred authentication method:

  • Microsoft Authenticator phone app (recommended)
    • Make sure you complete all the steps when setting up
  • SMS text message, or
  • phone call (mobile or landline)

More detailed advice: Multi-factor authentication (MFA) guide

Manage your own security settings

If you change your phone make sure that you keep your security authentication methods up to date – remove them from your old phone and set them up for your new device(s).

We recommend that you also set up an alternative authentication method (that’s different from your primary authentication method). That way if your primary authentication device is lost or stolen you can still get into your account.

If you lose your phone, or remove or reinstall the app (and this is the only authentication method you have set up), you will need to contact us to reset your account.

Help and support

Any issues? Call the MFA Helpline  Monday 12 – Friday 23 July

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