Multi-factor authentication (MFA) required to access IS services

This only affects you if you don't have a multi-factor authentication (MFA) method set up on your Kent IT Account.

This only affects you if you don’t have a multi-factor authentication (MFA) method set up on your Kent IT Account.

From 1 December MFA will be required for access to email, Staff Connect, KentVision and all other Kent IT systems and online services. MFA adds an extra layer of security to your IT Account. It provides a 99.9% reduction in compromised accounts and will also help to protect your own personal information.

What you need to do

You must set up MFA on your account as soon as possible if you want to continue accessing your Kent email and IT services.

From 1 December, the next time you log in to a Kent service you’ll receive the following prompt:

Screen shot advising that more information required to access services

You’ll be asked to use an alternative authentication method in addition to your IT Account password.

Follow these steps to set this up when off campus:

  • Sign out of or close any Microsoft software you may already have open.
  • Try to access a Kent service and choose an authentication method when asked:
    • we recommend choosing the Microsoft Authenticator app as it’s secure and quick (it allows authentication with one tap rather than a 6-digit code).
    • if you prefer to use text message or telephone call, choose I want to set up a different method and follow the process on-screen.
  • The next time you log into a Kent IT service from a new device from off campus / outside the Kent network, you’ll receive a notification asking you to authorise the login.

You will not be able to access your Kent account or IT services 14 days after your next login, unless you have set up MFA.

Access to your IT account already restricted

If you are unable to access your Kent email or IT services now (and your account already has access restrictions placed on it), you will need to contact IT & Library Support.

MFA at Kent user guide

Essential guide to MFA at Kent

Help and support

If you have any questions, please contact IT & Library Support.

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