If you get an email asking you to renew your LIbrary account to continue accessing Library systems, please delete it. It is fake.
- If you have any doubts about whether any email is genuine, do not reply, click links, view attachments or view images
- You can contact us to check your account status at any time: find contact details by going to our website yourself rather than clicking email links
If you’ve responded to a fake email
- Turn the power off. For laptops, hold the power button down until it shuts down
- Contact us (details below) so we can help you secure your account (you won’t be blamed or judged)
- If your password may have been compromised, change your password immediately
Tips for spotting fakes
- Check sender: is their email address unusual, or sent ‘on behalf of’? University emails come from ‘kent.ac.uk’ (not ac.uk.i.o/ or similar)
- Red flags: be wary if it’s an order you didn’t make, or if it’s asking for money/vouchers even if it’s from someone you know (their account may have been hijacked)
- If it has attached files, don’t preview them as this can unleash a virus
- Rather than click a link, find the right website in your web browser and search for the information
We have stringent security measures in place, but need your help too. Please be vigilant and suspicious of all email you receive, even if it appears to be from someone you know at Kent such as a fellow student, your lecturer, or from student finance.
If in any doubt, ask us to help you check whether an email is genuine.
- 01227 82 4888