Join the User Support and Service Improvement team

Now hiring Support Assistants

Nexus and Library & IT Support Desk, Templeman Library

We’re looking for part-time staff to join our User Support team at the Nexus desk in the Templeman Library

Location: Templeman Library, Canterbury Campus
Salary: £11.18 per hour

The role

Information Services is looking for people to join our team as Support Assistants, working flexible hours part-time in the User Support and Service Improvement Team on the Nexus desk in the Templeman Library. These vacancies will begin in Summer 2024 and continue until at least until the end of December 2024. Training will be provided.

Responsibilities include:

  • assisting students, staff and visitors in finding and using library resources and public IT facilities
  • supporting students, staff and visitors connecting their own devices to the University networks and services
  • supporting circulation functions within the Library and at partner institutions
  • there may be opportunities to work across other User Experience teams

In an average week we aim to offer at least 6 hours of work, though this is not guaranteed. The Nexus desk is open 7 days a week, up to 12 hours a day, with most shifts between 09:00-21:00 Monday to Friday and 12:00-18:00 Saturday and Sunday.

Initial pay will be at least £11.18 per hour. Upon gaining sufficient experience there is an opportunity to progress to a higher rate.

The person

The successful candidates will have a keen desire to help others and excellent communications skills, coupled with a good understanding of the library and IT facilities provided by the University of Kent.

  • They will be confident, friendly and willing to approach others to offer assistance and enforce regulations.
  • Advanced knowledge of both IT and library resources is desirable but not essential for this position.

We expect all Support Assistants to be available to work during Welcome Week (September), as this is our busiest time of year.

For full details of the role and the selection criteria please refer to the job description linked below.

The department

The User Support and Service Improvement team is part of the User Experience section within the Information Services department at the University of Kent.

More information

Closing date for applications: Sunday 30th June 2024 

If you’re a Kent student and need advice on job applications and interviews, contact the Careers and Employability Service.

Due to the volume of applications expected for these posts there may be a delay between the closing date and receiving a response from us. Please do not contact us for updates on the status of your application; we will contact every applicant with the outcome of their submission in due course.

Interviews are scheduled to be held in early July.

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