IS Student Survey: thanks for your feedback!

Thank you to all who completed our annual IS Student Survey: there were over 1500 of you!

Well done to our survey prize draw winner Alex James Stacey who is now the proud owner of a Fitbit Versa. He was very pleased as he said he has never won anything!

We are continuously seeking to improve our services and your feedback and suggestions are very important to us.

You scored us at over 90% satisfied / very satisfied on student email, Moodle plus study space in the Drill Hall Library, Medway campus and over you were 85% satisfied / very satisfied on the availability and range of books and help desk service received in the Templeman Library plus website information.

Here are just a few of your comments:

“When I have visited other university libraries while I have visited friends they haven’t been as welcoming, spacious and as effective in providing resources”.

“There is a wide range of literature available, can exclusively use these resources to complete course work without having to look elsewhere.”

“The accessibility of the IT resources is great.”

“Really helpful & knowledgeable support staff.”

If you missed the chance to give us your thoughts, there are many ways you can get in touch! You can fill in an online feedback form or ask for a form at the Welcome Desk in the Templeman Library any time or drop us a line through social media.

These are some of the improvements we have made to Library and IT resources at Kent from your feedback last year:

  • You wanted more study spaces in the Templeman Library and we gave you 14 bookable group study rooms and booths last year and have opened 130 new study spaces this term
  • You asked for more silent study spaces during the revision and exam period and we changed over 200 spaces to silent plus added 280 extra pop-up study spaces
  • You requested better training and guidance on how to use e-books and e-journals – we are running ‘Your Digital Library’ campaigns again this year.

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