{"id":4843,"date":"2018-01-04T10:45:44","date_gmt":"2018-01-04T10:45:44","guid":{"rendered":"http:\/\/blogs.kent.ac.uk\/change-academy\/?p=4843"},"modified":"2017-05-26T12:46:02","modified_gmt":"2017-05-26T11:46:02","slug":"costs-are-found-in-flow-not-within-activities","status":"publish","type":"post","link":"https:\/\/blogs.kent.ac.uk\/change-academy\/2018\/01\/04\/costs-are-found-in-flow-not-within-activities\/","title":{"rendered":"Costs are found in flow &#8211; not within activities"},"content":{"rendered":"<p style=\"text-align: justify\">\u00a0<a href=\"http:\/\/blogs.kent.ac.uk\/change-academy\/files\/2017\/01\/flow2-1.jpg\"><img loading=\"lazy\" class=\"alignnone wp-image-4930 size-full\" src=\"http:\/\/blogs.kent.ac.uk\/change-academy\/files\/2017\/01\/flow2-1.jpg\" alt=\"flow2\" width=\"600\" height=\"256\" srcset=\"https:\/\/blogs.kent.ac.uk\/change-academy\/files\/2017\/01\/flow2-1.jpg 600w, https:\/\/blogs.kent.ac.uk\/change-academy\/files\/2017\/01\/flow2-1-300x128.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a>To reduce costs, the expectation is that we must &#8216;gain efficiency&#8217;. This means speeding up the activities which we carry out or reducing the amount of money spent each time we do it. To understand the speed of activities, we should (surely!) count those activities or their cost &#8211; and perhaps see how quickly they are repeated or how much cost they accrue. Does this make sense so far? \u00a0If it does, then you have been led down the garden path.<\/p>\n<p style=\"text-align: justify\">Meaningful change should relate to the <strong>purpose<\/strong> of the team (essentially their focus on the work), and\u00a0the team&#8217;s purpose should fit with the wider organisation&#8217;s purpose. Efficiency gains mean nothing if purpose is compromised. Even cost savings to save a business must be purposeful (and related to core business) if that\u00a0business is to have any chance to succeed in the long term &#8211; otherwise it is just giving respite to an essentially lost cause.<\/p>\n<p style=\"text-align: justify\">Next\u00a0consider whether your change is going to impact\/intervene with the <strong>task<\/strong> (work), the <strong>team<\/strong>, or a particular <strong>individual<\/strong> (or individuals).<\/p>\n<ul>\n<li style=\"text-align: justify\">With task changes you are interested in both the <em>value<\/em> of the task (output quality as assessed by the user) and the <em><strong>flow<\/strong><\/em> of the activities (timeliness and waste\/repetition\/failure recovery etc).<\/li>\n<li style=\"text-align: justify\">With team you are looking at effectiveness of contribution and team energy, morale, sharing, learning, synergy and interactions.<\/li>\n<li style=\"text-align: justify\">With individuals it is about their contribution, development and commitment.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">If people have been brought along with the change, the reasons, how it fits with team purpose and how it improves output for users at less effort for us (or at least, less wasted effort), then you are much more likely to avoid problems with \u2018team\u2019 and \u2018individual\u2019. So in a roundabout way a\u00a0holistic view is important. But it is important at the outset \u00a0&#8211; during the design of your intended\u00a0change (when you consider what \/where\/when) and how you design the ways in which \u00a0to get people on board in that design.<\/p>\n<p style=\"text-align: justify\">The reason people get bothered by change is either:<\/p>\n<p>1) because they know the work and can see the pitfalls and would prefer to implement changes that would make a real difference (potential positive constructive contributors), or<\/p>\n<p>2) they know the pitfalls and want to hide them because they should have raised those problems themselves, so feel a bit exposed (likely negative grumblers).<\/p>\n<p>The \u20181\u2019s will be in the majority \u2013 you need to make sure those people don\u2019t become grumblers because their input has not been sought or valued!<\/p>\n<div class=\"comment-content\"><\/div>\n<p>&nbsp;<\/p>\n<p><strong>Reading:<\/strong><\/p>\n<p>Adair, J. E. (1973). <i>Action-centred leadership<\/i>. McGraw-Hill.<\/p>\n<p>Seddon, J. (2003). Freedom from Command and Control. Buckingham: Vanguard Press.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0To reduce costs, the expectation is that we must &#8216;gain efficiency&#8217;. This means speeding up the activities which we carry out or reducing the amount of money spent each time we do it. To understand the speed of activities, we should (surely!) count those activities or their cost &#8211; and perhaps see how quickly they &hellip; <a href=\"https:\/\/blogs.kent.ac.uk\/change-academy\/2018\/01\/04\/costs-are-found-in-flow-not-within-activities\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Costs are found in flow &#8211; not within activities<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2246,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[13883,119316,119333,119324],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/posts\/4843"}],"collection":[{"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/users\/2246"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/comments?post=4843"}],"version-history":[{"count":24,"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/posts\/4843\/revisions"}],"predecessor-version":[{"id":4943,"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/posts\/4843\/revisions\/4943"}],"wp:attachment":[{"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/media?parent=4843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/categories?post=4843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.kent.ac.uk\/change-academy\/wp-json\/wp\/v2\/tags?post=4843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}