How you contact UK Visas and Immigration has changed

The main changes for customers applying from outside the UK are:

  • All phone numbers and opening hours will change.
  • The number of languages offered is reducing to eight including English to reflect current usage.
  • Customers who contact UKVI by e-mail will be charged.

Opening hours for customers applying from outside the UK

Our English service phone line is open 24 hours Monday-Friday, with other languages available at times that reflect standard business hours where possible, see table below.

Language Number Opening hours (British Standard Time)
English +44 (0)203 481 1736 Monday-Friday, 24 hours
Arabic +44 (0)203 481 1737 Sunday-Thursday, 05.00-13.00
Cantonese +44 (0)203 481 1739 Monday-Friday, 01.00-09.00
French +44 (0)203 481 1740 Monday-Friday, 09.00-17.00
Hindi +44 (0)203 481 1741 Monday-Friday, 04.00-12.00
Mandarin +44 (0)203 481 1742 Monday-Friday, 01.00-09.00
Russian +44 (0)203 481 1743 Monday-Friday, 06.00-14.00
Spanish +44 (0)203 481 1738 Monday-Friday, 13.00-01.00

For more information on charges, and applicants from within the UK please see: 

If you have any further questions, please see the Q&A.

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New Police Registration System

The new Kent Police Registration System for Foreign Nationals is now live. From today, if you are a foreign national who needs to register or report a change to your registration (new visa, address etc) you will need to visit the Kent police website to log on, fill out the registration form, download your photograph and book your own appointment.

All students will have to log onto the website shown below and record their details. However, if you are changing your address, you can then send your Certificate in the post, to be updated.

The website is:

*The students will still need to provide all the documentation that is currently required when they visit the Nationality Office.

You can find more information regarding Police Registration on our website. Please do not hesitate to contact us if you have any questions regarding Police Registration and we will do our best to help you.

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Police Registration

The University has received the following message from the Nationality Department at Kent Police:

Firstly, thank you for your patience and understanding during our recent period of upheaval. Normal service is gradually being restored so students should now contact us either by e-mail or by  telephone  on 01303  297337 or 297338  –  the office is manned  08.00 – 16.00. Their appointment is likely to be somewhat in the future and of course this will fall foul of the 7 day requirement to register but in the circumstances this is unavoidable.

If any students are concerned about leaving the country without  having been registered then we can provide a letter to hopefully ease their anxiety and satisfy any  immigration officer that might enquire about lack of registration.”



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Disruption to biometric enrolment on 31st October 2016

We have been informed by the Home Office that due to industrial action there will be limited availability of biometric enrolment services in Crown Post Office branches on 31st October 2016. The Post Office does have contingency plans in place which are aimed to minimise disruption and to ensure the enrolment service stays open.

Please be aware that if you attempt to enrol your biometrics on the 31st October it is possible you may encounter disruption.

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Police registration cancelled

Due to unforeseen circumstances, the Kent Police Nationality Department have cancelled police registration appointments that are to be held on campus on 12th, 18th and 26th October. Registration with the police is currently on hold.

Kent Police are working to resolve the matter as soon as possible. This disruption may result in you being unable to register with the police within the seven day Home Office requirement. Kent Police have informed both UK Border Force and the Home Office, as well as some students, of the situation.

You will have received an email from us on 11th October 2016 with further information. We will update you when we have more information regarding the details about the police registration situation.

Please contact the Kent Police with further information:

Landline: 01303 297 337 or 01303 297 338

If you would like to contact a member of staff on campus about your situation we recommend contacting the Kent Union Advice Centre (Canterbury students) or GK Unions Advice Centre (Medway students).

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Police registration on campus

If you hold a Tier 4 visa and are of a national of one of the countries listed in Appendix 2 of the Immigration Rules, then you will need to register with the police if your course is longer than 6 months. Your visa vignette or your visa decision letter will state whether you have to register with the police.

You can register with the police on campus throughout September and October as the Kent Police Nationality Department will be at the Canterbury Campus. Further details can be found here on our webpage.


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Entering the UK via Ireland

If you are travelling to the UK and considering stopping over or travelling through the Republic of Ireland, you should be aware this may impact your ability to register on your course at the University.

Both the UK and Ireland are part of the Common Travel Area (CTA). The CTA streamlines arrival in the UK from Ireland because there is no immigration control on arrival in the UK if you have already entered the Republic of Ireland. However, this can cause a problem because when entering the UK (via Ireland) you will not receive a UK visa endorsement in your passport which permits you to study in the UK. This can be problematic if you will be studying a short course on a short-term study visa and did not apply for your short-term study visa before travelling.

We encourage all students to enter the UK directly via a UK port of entry (eg. London Heathrow or Gatwick airports).

Please refer to the following resources for more information.

UKCISA, Arriving via Ireland

University of Kent, Short-term study visa


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Post-registration change of course

Are you currently studying at Kent on a Tier 4 visa and considering changing courses? If this is the case, you should be aware that the Immigration Rules changed on 6 April 2016 which impact the ability to switch courses whilst studying on a Tier 4 visa.

If you have not successfully completed the course for which your visa was originally granted you may be able to switch courses, subject to approval by the University, but you may have to apply for a new visa first from outside the UK before you can start on your new course.

To find out more about changes to the Immigration Rules and how this may impact you please refer to the following web resources:

University of Kent, Student Immigration – changing your course

UKCISA, Protecting your Tier 4 status – study conditions (click on ‘Tier 4 Conditions’, then click on ‘Study’ which will provide more information about changing courses)


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BRP Collection dates, times and locations

If you have selected to collect your BRP from the University, click here for collection dates, times and locations.

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Scam targets Tier 4 students

The Home Office has notified Universities of the following scam which targets Tier 4 students whereby the student receives a telephone call from an individual who fraudulently purports to represent the Home Office.

The caller instructs the student to verify their telephone number 020 7035 4848 on the website, search for Home Office, and then scroll down to the bottom of the screen so that they can verify that the caller is calling from the genuine Home Office number.  The caller ID on the student’s mobile does show this number.  The caller is in possession of the students full name, postcode in the UK and passport number, and asks the student to confirm those details are correct.

They then proceed to tell the student they have not paid for an immigration service and, as a result, have to pay a fine (usually £1200 – £1520) or they will be reported to the Police/or the Home Office who will detain or deport them.

Please be aware that UK Visas and Immigration will not contact students in this manner.

Students who have been targeted have reported that the fraudsters become increasingly insistent and verbally aggressive resulting in them feeling coerced in to making payment.

Further information regarding frauds and scams is available from:


HM Government




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