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Five ways Kent research is improving our food system

As a Right to Food university, Kent is committed to supporting food systems that advance human health and environmental sustainability in society. This starts with Kent research. Our research community is collaborating with local growers, producers, policymakers and wider industry to achieve real change with global impact, and has partnered with Growing Kent and Medway to support horticultural and plant-based food and drink businesses through our Biotechnology HubTogether, we’re making our food systems more: 

Sustainable 

It’s widely accepted that we need to reduce waste to limit our impact on the environment – but doing so often isn’t financially or practically viable. To tackle this, Kent researchers are working with local producers to find commercially viable ways to shift towards a more circular economy. For instance, Senior Lecturer in Chemistry and Forensic Science, Dr Rob Barker and Reader in Molecular and Evolutionary Parasitology, Dr Anastasios Tsaousis, are bringing the ancient technology, biochar, to the 21st Century, in collaboration with Re-Generation Earth, with the ambitions to turn farm waste into a carbon-locking soil fertiliser. 

Another issue Dr Barker is helping to address is the economically and environmentally unsustainable import of two million tonnes of soymeal for animal feed into the UK each year. How? By optimising the use of black solider fly larvae as an alternative animal feed. By feeding excess and spoilt fruit and veg to the larvae, producers can cut their waste and upcycle it into a more valuable source of protein that can be used as low carbon feed for animals and create a ‘waste’ product which acts as a bio stimulant for crops. 

Meanwhile, in another lab in Kent’s School of Biosciences, Industry Research Fellow in Agri-Biotechnology, Dr Lori Fisher has been working with Sharpak Aylesham to reduce packaging waste. She conducted tests which informed the development of a recyclable punnet that maintains and extends the quality of raspberries, without the need for the plastic pad that traditionally keeps fruit fresh. This has the potential to reduce plastic waste by 3.6 meters squared a year! 

Equitable 

In the UK, the costs of ill-health, disease and obesity associated with UK dietary habits are enormous, yet a large portion of society don’t follow the UK dietary guidelines for healthy eating. To tackle this, Head of the School of Social Policy, Sociology and Social Research, Professor Iain Wilkinson, is working with researchers at the University of Reading to develop a blueprint for a set of policy interventions to support more people to transition to healthy and sustainable diets in the UK. Professor Wilkinson will contribute to the project by designing, delivering and analysing the outcomes of an experiment which examines what people put in their supermarket food baskets from a dietary health and sustainability perspective. 

Nutrition is also a major concern amongst older adults in home care, where diet is often not a matter of choice but what is made available. Malnutrition and dehydration are leading causes of preventable illness and deterioration of quality of life for older adults, and major drivers of health inequalities. Dr Stacey Rand, Senior Research Fellow in the Personal Social Services Research Unit, has been examining this relationship to inform how social care services meet the needs of older adults living at home. 

Nutritious 

Responding to growing consumer demand for healthy food, local producers are working with Kent researchers to better understand the nutritional content of their products and identify new market opportunities. Dr Lori Fisher, for instance, has worked with J L Baxter & Son to explore the bioactive and nutrient compounds in the Asian pear (Nashi pear) to understand its health benefits and market potential.  

Another project funded by Growing Kent and Medway saw Rent a Cherry Tree partner with Senior Lecturer in the Biology of Ageing, Dr Marina Escurra, and Reader in Biogerontology, Dr Jennifer Tullet, from the School of Biosciences to determine the health benefits of their cherry products -including those formerly considered ‘waste’- and identify new ways to market them. The research team are now working with wine-makers, Defined Wine, to explore whether the waste from the wine-making industry can also be used to create new foods that improve health. 

Enjoyable 

Dairy production is one of the biggest methane emitters in the world. As a result, many people have switched to plant-based alternatives, leading to a huge growth in demand for plant-based milk, but less so for animal-free alternatives to cheese. One reason for this is that alternative protein companies are not able to offer affordable and scalable solutions to casein -the main cheese protein- production, limiting their ability to mimic dairy taste and textures. Professor of Systems Biology, Tobias Von Der Haar, and Professor in Fungal Epigenetics, Alessia Buscaino, are working to solve this by taking unconventional microbial species which are naturally more suitable for food production and genetically modifying them with the aim of producing casein in high quantities. This could give rise to better tasting, more affordable plant-based cheese. 

Resilient 

Climate change, disease and invasive species are all putting UK crops under stress. Combine this with more stringent environmental regulations and the introduction of sustainable farming incentives, and it becomes clear why food-related businesses are increasingly looking to collaborate with researchers to develop new technologies. One such researcher is Professor of Agri-Environmental Economics in the School of EconomicsIain Fraser, who is joining a world-class consortium of partners, led by agronomist Rob Saunders from H.L. Hutchinsons, to develop a commercially viable system which can precisely target orchard inputs to specific trees, or parts of a tree. Specifically, Iain will evaluate the difference between existing technology and new technology, which includes robots, drones and innovative chemical spraying systems.  

Researchers in Kent Business School are taking a wider view of the food supply chain to identify opportunities to improve resilience. In 2022, Professor Maria Paola Scaparra worked with Professor Kathy KotiadisProfessor Jesse O’Hanley and partner universities to increase the use of operational research in food supply security planning in South East Asia. Meanwhile, Lecturer in Marketing, Dr Rachel Duffy, has been examining the behavioural dimensions of supply chain relationships in the food industry, in particular, their implications for performance.

Kent secures national funding to accelerate civic impact in the region

The University of Kent has been announced as one of just 12 UK HEI’s to secure funding from The National Co-ordinating Centre for Public Engagement (NCCPE) and Sheffield Hallam University’s (SHU) National Civic Impact Accelerator (NCIA) Action Learning Programme (ALP).

The ALP is designed to help transform the work of those involved, while also generating learning for others working across the country in place-based networks. Through the new initiative, Kent will benefit from a share of the £3.7 million of funding and will work with the other universities to address challenges in developing civic engagement and co-creating innovative solutions.

For Kent, the funding means a boost for its Right to Food initiative – a partnership with the Food Foundation that will promote food justice, tackle food poverty and transform the food system so that it operates to advance human health and an environmentally sustainable society.

Philip Pothen, Director of Engagement at the University of Kent says: ‘We’re delighted to be selected to be part of this important and prestigious programme. Our Right to Food initiative will be the centrepiece of our involvement and particularly its commitment to take our learning out to the wider sector to inform critical discussions about how we deliver a food system that is fair, affordable, healthy and sustainable for everyone. Through our involvement in this programme, we also want to learn from other universities about their approach to civic mission and to accelerate our development as a civic university so that we can better serve and support our local and regional communities.’

The partnerships will join a dynamic action learning programme over the next 18 months, working on a range of challenges, including: how to measure the impact of civic partnerships; how to develop equitable partnerships which realise mutual benefit; how to find meaningful ways to involve communities and citizens in decision making, and how to work with communities to address the climate agenda.

Together, the projects will help answer the question: how do universities need to change to be ‘truly civic’ in their work? As experienced change makers in the HE sector, the NCCPE bring a track record of supporting this kind of transformation, helping universities to embed engagement in organisational strategy, and providing tools and resources to accelerate institutional change.

Sophie Duncan, co-director of the NCCPE reflected: We are delighted to lead the Action Learning Programme as part of the NCIA project. There is significant expertise within civic university partnerships, but also a range of specific challenges impeding progress. An action learning approach will enable innovation and generate insight into how to tackle these challenges and put new ways of working into practice. The programme sits at the heart of the NCIA programme, ensuring we can draw on the evidence base, and share learning and insights with others.’

The 12 partnerships include:

  • Anglia Ruskin University
  • City University London
  • Edge Hill University
  • Lancaster University
  • Universities for Nottingham; University of Nottingham & Nottingham Trent University
  • Staffordshire University
  • University of the Arts London
  • University of Bath
  • University of Kent
  • Universities Partnership: Working together for Leicester, Leicestershire and Rutland; University of Leicester, De Montfort University & Loughborough University
  • University of York
  • Teesside University

 

World Food Day 2023: Becoming a Right to Food University

With World Food Day taking place on October 16, we take a look at the progress made by Kent’s Right to Food initiative over the last nine months – and look ahead to what we will be working on going forward.

World Food Day promotes awareness of hunger and action for the future of food, people, and the planet. This sits at the core of the Right to Food – our commitment to a world where no one goes hungry, where we develop sustainable food sources for all, and where nutrition is accessible to everyone, wherever they are and whatever their means.

Working with the Food Foundation, we have four missions which we believe will deliver a step change in our approach to delivering equality of access to healthy, affordable, and sustainable food.

Over the past nine months we have made some great strides in all areas, and have started laying the foundations for more exciting plans for the future.

Mission 1: PUTTING THE RIGHT TO FOOD ON THE WORLD STAGE

We have secured a place on the National Civic Impact Accelerator (NCIA) Action Learning Programme (ALP) to help put the Right to Food on the world stage.  Through the new initiative, representatives Kent will attend action learning workshops alongside other universities – sharing the Right to Food and developing a blueprint for it for other institutions.

Kent will also benefit by learning from other institutions about their approach to civic mission and to accelerate our development as a civic university so that we can better serve and support our local and regional communities. Representatives from Kent recently attended an event in Birmingham where they, along with other institutions from the scheme, discussed what it means to be a civic university and how we can work with and share best practice with other institutions to help achieve this.

NCIA event in Birmingham

What next? Work on our blueprint for other universities is ongoing – which includes talking to a number of other institutions to get their valuable feedback on this. We continue to lobby for a visit from the UN Special Rapporteur on the Right to Food and look forward to hosting the TUCO winter conference in December – putting the work of our catering team and the Right To Food initiative at the forefront of the sector.

Mission 2: TRANFORMING FOOD SYSTEMS THROUGH TEACHING AND RESEARCH

The University has started to embed learning on food systems across the curriculum, with the launch of a Right to Food themed module in the M Arch. Food Futures sees students tackle the huge challenge of feeding the urban global population. Drawing on the University’s Right to Food Initiative, students will consider the impacts that food poverty has, and reflect on how good design can engender positive movement in food provision and culture.

Our researchers are working with local farmers to tackle food waste and improve the food system. From capitalising on the health benefits of cherries by creating new products from the waste to using black soldier flies to achieve a circular farming system and seeking to create a Net Zero Egg, our scientists are at the forefront of innovation.

We have also launched The Right to Food seminar series, inviting academics from a wide range of disciplines to address the question ‘What is a Right to Food University’.

Drs Jen Tullet and Marina Ezcura

What next? We are working with Dominic Watters and the ‘Food is care’ campaign to look at how the Right to Food can be embedded in other courses across social work and social policy. We have also launched The Right to Food seminar series, inviting academics from a wide range of disciplines to address the question ‘What is a Right to Food University’.  

Mission 3: TACKLING FOOD INSECURITY IN THE UNIVERSITY COMMUNITY, WHILE PROMOTING A HEALTHY AND SUSTAINABLE FOOD COMMUNITY AT KENT

To support our students and staff on campus, we launched the £3 meal deal on campus. This hot meal, served in our Rutherford Dining Hall, includes a choice of salad or vegetables and has proven to be extremely popular, and important. We have sold over 44,000 meals since November 2022.  This term, approximately 60% of the Cost of Living meal sales have been vegetarian or plant-based.

This £3 meal deal has been extended to our Grab and go sandwich meal deal offer – which is now available in more campus outlets.  In addition to this exciting meal deal expansion, the catering team have reduced hot food price on average by 20%. Through reducing food waste, collaborating closely with our primary food supplier, simplifying operations, and managing food expenses effectively, prices across campus have been significantly reduced.

These price cuts mean that in Mungo’s burgers haven’t been this low since 2012 and the average price of a hot meal at Gulbenkian Café has decreased from n 2011 was approx. £7.42; today, in 2023, it’s £3.95. The average salad price on menus is £1.38 cheaper this year compared to last academic year (Sept 2022, £6.13, Sep 2023 – £4.75). Smashed avacado on toast is also £1.50 cheaper at Gulbenkian Café (Sep 2022 – £5.50, Sep 2023 – £4.00).

What next? We’re benchmarking our menus and sales against The Sustainable Food Plan so that we can set future targets to improve food on campus and exploring how the kitchen and dining space at Origins could be used to provide a social space for students and external organisations to eat affordable food, whilst learning about the food system. We are also creating a River of Vegetation – the development of land dedicated to biodiversity and food across the campus connecting the Kent Oasis Garden and the Jubilee Orchard – which has already got it’s first donation.   

Mission 4: ADDRESSING FOOD INEQUALITY IN OUR REGION

Kent has hosted a number of conferences on the Right to Food, including the Kent Food summit 2023– which saw over 100 key stakeholders come together to hear all about the newly established Kent Food Partnership, a cross-sector partnership between local government, education, public health, industry and community initiatives to help shape the future role of local, sustainable, healthy food in Kent.

This Friday, Kent will host and chair the Canterbury Society’s Annual Civic Lecture – Poverty, Policy and the Right to Food.

Earlier this year, Kent hosted the annual Eastern Arc conference. This year its conference was focussed on ‘food in a time of crisis’, building on the University of Kent’s Right to Food initiative and bringing together a range of stakeholders to tackle our increasingly dysfunctional food system.

Dr Philip Pothen, Director of Engagement at Kent, said: ‘The conference showed us that there is a wealth of expertise, as well as desire, to bring about change and tackle this current food crisis. While we are excited about becoming the first Right to Food university, it’s vital that we share this vision and support other institutions in their own journey to champion this mission. The conference gave us a chance to kick-start a collaborative approach with our Eastern Arc partners, which will pave the way for a number of partnerships to help realise the Right to Food nationally.’

Dr Rob Barker and Phil Ward at the Eastern Arc conference

The Kent Gleaning Collective has also gotten underway. A joint project between The University of Kent, Produced in Kent and Kent Union, the first volunteer students have started going to farms to collect left-over food from fields since September. This produce, which would have otherwise have gone to waste, will given to students and donated to charity.

What next? We look forward to taking our Gleaning project forward, working with the student union and wider community groups to extend the reach of our gleaned produce.

Kent research set to play pivotal role in bringing robot technology to UK orchards

Kent research is set to play a pivotal role in a groundbreaking new project which could revolutionise fruit production in the UK.

Professor of Agri-Environmental Economics, Iain Fraser, is joining a world-class consortium of partners to deliver the £4.5 million Precision Orchard Management for the Environment (POME) project. Led by agronomist Rob Saunders from H.L. Hutchinsons, the team will develop a commercially viable system which can precisely target orchard inputs to specific trees, or parts of a tree.

Funded by Innovate UK and DEFRA, the project will see Professor Iain Fraser collaborate with other academics, engineers, agri-tech startups, software developers, equipment suppliers, NIAB horticultural experts and farmers to implement technology which will improve the sustainability and efficiency of one of Kent’s leading industries.

Specifically, Iain will evaluate the difference between existing technology and new technology, which includes robots, drones and innovative chemical spraying systems. As well as calculating any improvements in efficiency, he will examine the likelihood that farmers will adopt the new technology and consider how the environmental benefits relate to UK environmental policy post EU-exit. By combining all three, he will be able to provide the project consortium with an informed assessment of whether the new spray technology is commercially viable.

Commenting on the impact the project will have on the farming community, Mr Saunders said, ‘The system we are building will cater for different sizes of farm business and with optional services depending on the farm’s need. The industry has changed a lot in recent years and will continue to do so as technology advances, and we believe systems like this will become commonplace.’

Iain has developed his understanding of orchard management, crop production and yields through his involvement in a series of projects, including the development of better crop yield forecasts to help farmers and supermarkets ensure there is sufficient produce available to meet demand. This project comes off the back of the Interreg-funded project Beespoke which examined the ‘pollinator deficit’ and how the support of wild pollinators by appropriate management can support both crop production and biodiversity.

Kent research to support seaweed project in Zanzibar

University researchers are helping county Kent-based seaweed technology business Nutri-San develop new techniques to transform seaweed extracts into a plant-based thickening agent for use in the food and pharmaceutical industries. As part of this project, Nutri-san is opening a new carrageenan factory on Pemba Island, Zanzibar.

During a signing ceremony of the Joint Venture Framework agreement between Zanzibar’s state-owned seaweed company, ZASCO, and Nutri-San on 22 November, Kent’s Dr Rob Barker gave a short presentation on carrageenan extraction techniques to an audience of over 100 Zanzibarian Ministers and Government officials, as well as media outlets.   

Nutri-San produces animal feed supplements from a blend of sustainable seaweeds and has been working with Alessia Buscaino, Professor of Fungal Biology at the University’s School of Biosciences, and the team at the Kent Biotech Hub for several years. An Algae UK/Biotechnology and Biological Sciences Research Council-funded initiative enabled the team to conduct research on Nutri-San’s seaweed blends.  This initial research led to the team exploring alternative uses for by-products from Nutri-San’s production process, including the development of horticultural and agricultural bio-stimulants – something which Growing Kent & Medway have been keen to support.  They have since developed a highly productive relationship and are excited that their collaboration is being broadened to include Dr Barker and his team.  Together they will continue to work to drive innovation which impacts positively on people, animals and the planet. 

The new factory will be one of only a small number of facilities globally that is capable of producing high quality carrageenan from red seaweeds. Nutri-San has been supporting the seaweed harvesting community on Zanzibar for a number of years and the company’s diversification into carrageenan production will enable many more jobs to be created including key scientific and technical roles. 

Professor Buscaino said: ‘The partnership between the University and Nutri-San has been made possible by the Growing Kent & Medway consortium and it demonstrates how academia and business can work synergistically to great effect, for the immense benefit of both institutions. Our involvement with the commercial operation of Nutri-San in Zanzibar is exciting and we are also excited to announce that Dr Michelle Marin Chau, Nutri-San co-founder, has become an honorary member of staff at Kent. Her unique insights and experienced leadership will be an invaluable asset to us as we work together towards creating positive change.’ 

San Chau, Nutri-San-CEO, added: ‘We have been very fortunate to have developed a relationship with the University of Kent through our research collaborations with Professor Alessia Buscaino and her team, both in the School of Biosciences and at Growing Kent and Medway, which now spans several years.  Recently, this relationship has been extended to encompass more members of the Kent team.  Going forward together our partnership will have benefits for the community not only in Kent but also globally and we are hugely excited about this.’ 

Kent welcomes University of Sussex to Eastern Arc

The University of Sussex has joined the universities of Kent, East Anglia and Essex to become the fourth member of the Eastern Arc research consortium.

At a ceremony at the Royal Society in London on 11 January 2024, the vice-chancellors of the four universities signed a memorandum of understanding that will support joint working in research, education, innovation, knowledge exchange, training, and equipment-sharing.

Launched in 2013, Eastern Arc has grown to be a significant regional catalyst for collaboration and cooperation, resulting in over £10m of funding for partnerships between two or more of the member institutions since 2020.

The Consortium has increasingly advocated for and led on issues of particular importance to the greater southeast of England, including coastal deprivation, food, diet and nutrition, and heritage, culture and placemaking. A series of Eastern Arc events has brought together academics and stakeholders to explore these issues, leading to reports which are helping policymakers and directing our future collaborations.

Within the universities, it has supported the development of a positive research culture, opening up training across the consortium, launching an Imaging Platform Alliance, and establishing an innovative mentoring scheme that has matched over 230 academics, technicians and professional services staff for their professional development.

‘I am excited to welcome Sussex to the consortium,’ said Phil Ward, Director of Eastern Arc. ‘The University, with its open, interdisciplinary and creative outlook, is a natural fit with us. It shares a similar geographic location and complementary research strengths but, just as importantly, it has the same ethos, encouraging interdisciplinarity and being ‘disruptive by design’’.

Professor Sasha Roseneil, Vice-Chancellor of the University of Sussex, said: ‘We are delighted to be joining the Eastern Arc research consortium. Membership of Eastern Arc means committing to advancing and energising our collaborations with three great campus-based, research-intensive universities that are both geographically close to Sussex, and that are engaged in solving some of society’s greatest challenges in order to make both our part of the UK and the wider world a better place.’

Professor Karen Cox, Kent’s Vice-Chancellor and President, commented: ‘I am delighted to welcome the University of Sussex to Eastern ARC as the consortium continues to build on its collaborative research strengths and provide new opportunities for our research staff. By working more closely together in areas of common interest we make a greater positive impact across our regions, which will be more important than ever in the years ahead.’

In 2024 the Consortium will develop its strategy for the next five years, supporting the creative, civic and impactful work of its members, and ensuring that the work of regional, dual-intensive universities plays a central role in addressing the key issues that face the country.

 

How to get support from the University and the Student Union during Coronavirus

The University and the student unions are offering our students advice and support throughout the Coronavirus situation. Kent Union, GK Union, Student Services and Careers and Employability Service are all offering support on finance, studies and careers.

Student Services

They are providing support and guidance regarding online examinations for taught programmes, you can reach them at exams2020@kent.ac.uk.

If you want to speak to someone about your mental health you can email Student Support and Wellbeing at wellbeing@kent.ac.uk to arrange phone or online support.

Student Learning Advisory Service

This is an academic support service available to every student at the University. They offer a range of study skills services and provide practical, academic advice, guidance and help geared to specific stages of University study. They are continuing to provide individual study, assignment and exam prep tuition and guidance. All appointments are currently taking place via Skype or email. If you would like to use their services, please contact them via learning@kent.ac.uk or book via the website.

Kent Student Support Team

The student support and wellbeing staff in Canterbury and Medway continue to operate remotely to support all students through this very challenging time. Whether you were previously accessing support or not, you are welcome to get in touch with us now.

They can support students with a Specific Learning Difficulty (SpLD) such as dyslexia and discuss academic adjustments for people with disabilities or chronic conditions. They also support autistic students and anyone experiencing distress arising from psychological, emotional or mental health issues. If you previously had support from a mentor or tutor, they will be in touch with you to arrange virtual meetings.

Kent Union

The Kent Union Advice Centre is still available remotely during its usual hours (10:00–16:00).

Their Advice team can help with the following:

  • Financial issues – they can help you access Hardship funds that are available, as well as offer advice and support
  • Academic support – if you have worries or concerns over your academic work, assessments, exams etc.
  • Visa and other advice for international students – we know this is likely to be a very worrying time and the Advice Centre can ensure you have the right information and access to what you need.
  • Housing advice – we have provided some Housing related FAQs here.

You can contact them by phone (01227 827724) or by email at advice@kent.ac.uk.

GK Union

GK Unions Advice service can reached by email and phone. You can contact them by completing a Contact Form (if you need to send an attachment please instead email advice@gkunions.co.uk). You can also call their Advice Line on 01634 88 88 55.

The Careers and Employability Service

The Careers and Employability Service are working remotely and staff are happy to help you with the following:

  • Careers Advice
  • Reviewing your CV
  • Reading though application forms
  • Reviewing cover letters
  • Providing feedback on LinkedIn profiles
  • Reading through personal statements
  • Providing advice on job hunting
  • Mock interviews

You can book an appointment either by emailing careerhelp@kent.ac.uk or by logging onto Target Connect.

University Nursing Services – Canterbury

Nursing Services is available to students for support, advice, treatment of minor illnesses and injury, plus contraceptive advice. They are open daily in term time between 7am to midnight via a walk-in service and midnight-7am for emergency care. To respect social distancing, it might be a good idea to call first on 01227 823503 and see if you can get advice by phone.

University Medical Centre

This is an NHS general practice based on the University of Kent Canterbury campus – please have a look for online support.

DMC Sunlight Surgery

This is the Medway NHS practice many students are registered with – please have a look for online support.

Chaplaincy Team

Members of the Multifaith Chaplaincy Team are able to respond to questions, enquiries and offer appropriate support via phone or email. It may also be possible to link students to systems of support being offered locally by the various faith communities. You can head to their website for the contact details.

Love my Genome screening at the Gulbenkian

A documentary following the journey of 10 healthy volunteers who have agreed to be genetically screened for future disease will be shown at the Gulbenkian on Monday 17 June.

All of the volunteers featured in pioneering documentary Love my Genome currently work in the field of genomics, including world-leading genetic scientist Professor Darren Griffin.

Genetic testing is an increasingly important tool for clinical practitioners investigating the cause, prevention and treatment of disease. By tapping into each person’s unique blueprint researchers can predict the likelihood of each of us inheriting a range of medical conditions including breast cancer, heart disease and Alzheimer’s.

As with many great scientific breakthroughs, however, human genome sequencing comes with a cost. The film chronicles the reactions of each person as they contemplate not just their own future but that of their children, spouses, siblings and loved ones. With one couple about to start a family of their own this film explores the ethical, moral and practical challenges that confront them.

Location: The Gulbenkian Cinema. University of Kent, Canterbury Campus.

Date and Time: 12:15pm on Monday 17 June 2019.

Duration: 20 minutes followed by a Q&A with Professor Darren Griffin and contributors.

Attendance: OPEN to everyone. Attendance is free. Please register with Eventbrite here.

 

Estates Department Update

In March 2018 we conducted an Estates Department customer feedback survey to gain your views on what you think of Estates and how we operate.  There was a 54% response to the survey and the comments provided us with an important insight into what our customers think we do well and highlighted some areas for improvement.

As a result of the survey and the feedback indicating customers wanted a single point of contact, we launched the Estates Customer Services Centre on 26 June 2018, at our Estates Showcase event.  Since then we have been working hard to address areas which needed improving as well as concentrating on becoming more transparent in the way we operate.  An action plan outlining these changes can be viewed on our website here.

If you would like any more information on the survey feedback please contact Estates Customer Services by email: estatescustomerservices@kent.ac.uk

Partnership Award Success for the Kent and Medway Progression Federation

The Kent and Medway Progression Federation (KMPF) is a partnership between the University of Kent, Canterbury Christ Church University, the University for the Creative Arts and 40 schools in Kent and Medway. The partnership works to raise aspirations and attainment of young people disadvantaged by circumstance, who might not otherwise consider progression to higher education.

KMPF were delighted to accept the National Education Opportunities Network (NEON) Award commendation in the category of Widening Access Partnership on behalf of all the partners who make up the collaboration at an awards ceremony at the Houses of Parliament this month. NEON is the professional organisation supporting those involved in widening access to higher education to affect change in their own organisations and communities. This NEON award recognises organisations that work together and support each other to effectively widen access for those who need the most help.

The University of Kent has worked in partnership with KMPF since its inception in 2011 and has played an integral role in increasing opportunities and widening access to higher education for so many students across Kent and Medway.

Find out more about the award and the work of the partnership on KMPF’s website