24/7 security at the Medway campus

The University has launched a new 24/7 security service at the Medway campus. The new security team will be patrolling the Pembroke and dockyard sites to keep our students, staff and visitors safe.

The team will be based in the Medway building and can be contacted at any time on the phone numbers below.


  • 3333 (if dialling from a University landline)
  • 01227 823333 (if dialling from a mobile or external landline)

General enquiries:

  • 3300 (if dialling from a University landline)
  • 01227 823300 (if dialling from a mobile or external landline)

The team will be working closely with other security teams from Greenwich University, Canterbury Christ Church University and Historic Dockyard, Chatham to provide a quality security service that meets the needs of our communities.

And don’t forget that the SafeZone App is available and can be used to contact the team for both security and first aid emergencies saving the need to remember or dial any phone numbers. Please see the SafeZone webpage for more details.

The Security Supervisor, Mick Miles, is available Monday to Friday during the day at the Medway building (next to reception) to answer any queries you may have about the security service at the Medway campus.

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Warp-it Success!

Kent are the top performing University in the South East! (using Warp-it).

Out of 200 UK companies using Warp-it Kent are 4th in the league table of trades per month.  In addition we are 7th for average total savings per month (£7,171) and Warp-it are so impressed with our achievements they want to do a case study on us!

To date we have saved £121,756 on new furniture costs and avoided 22,009 kg of furniture going to recycling, this equates to 21 cars off the road and planting of 67 trees.

Warp-it gets the best value out of reusable furniture at the University of Kent, by finding owners for items that would otherwise have to be disposed of. Register now https://www.warp-it.co.uk/company/uok


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Estates Department – Service Level Statement – updated version September 2016

The Estates Department provides a number of essential services to the University of Kent and is responsible for managing, maintaining and developing the infrastructure and building fabric of our Canterbury and Medway campuses.

Following continued feedback from our customers and in order to maintain an acceptable level of service, the Estates Department Service Level Statement (SLS) has recently been updated. The most recent version (September 2016) can be found here. 

In this SLS we explain what we do and what our customers, can expect from us and more importantly, what we do not do. The SLS is based on and constrained by existing resource within the Estates Department: the targets are set to be achievable.  The sections on customer obligation have been introduced to assist us in improving all of our services across the University.

Peter Czarnomski
Director of Estates

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Appointment – Deputy Director, Estates

I am pleased to announce that Helen Ellis, currently Head of Facilities Management Operations, has been appointed to the new post of Deputy Director of Estates (Campus Services) with effect from Monday 14 November 2016.

Helen’s initial task will be to bring together the existing Maintenance, Facilities Management, Environmental and Sustainability Management and Central Administrative teams into a new Campus Services team.  The aim of the new service will be to deliver a range of high quality, cost effective, streamlined services to our customers, which enhance the student experience and deliver value for money in a financially challenging environment.

Those of you who have worked closely with Helen will be aware of her background in Estates and Facilities Management.  For others I thought it would be useful to give you a brief synopsis of Helen’s experience in the Higher Education and commercial services sectors.

Helen has twenty years of experience in the delivery of estates and facilities management.  Prior to joining Kent, she held the post of Associate Director of Corporate Services (Head of Facilities) at the University of East London, where she was responsible for all hard and soft FM services including: building maintenance, environmental and sustainability management, building projects, campus services, customer services, residences, catering, space management and timetabling.   Her previous roles include Head of Estates at the London Business School and Head of Campus Services at the University of Greenwich, both of which included responsibility for hard and soft FM services.  Helen has also worked for a commercial company who designed and developed high quality, affordable student accommodation for the higher education sector and provided operational Estates and FM support services to universities across the UK.   She has an MSc in Facilities Management and is a Certified Member of the British Institute of Facilities Management. The first ten years of Helen’s career was spent working in Human Resources Management and she remains a Chartered Member of the Institute of Personnel and Development.

Once Helen Ellis is in post she will be sending out regular communications to staff regarding the new Campus Services team.  In the meantime, if you do have any immediate queries please raise these with your line manager who will feed them up to the appropriate member of the Senior Management Team for clarification and response.

Whilst writing I would also like to take this opportunity to advise you that Nick Swinford, Assistant Director: Estates (Infrastructure & Sustainability) will be retiring from the University on the 2 December 2016, after 25 years’ service. I am sure you will all join me in wishing Nick every success for the future and in thanking him for his considerable contribution to the Estates team.

Peter Czarnomski
Director of Estates

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Work Experience Support

The Estates Department has received recognition of its support to work experience students from local schools.  Thank you to everyone who has been able to help out over the past year. We will be continuing our support to students over the next year, and your help in assisting this is greatly appreciated. 



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Estates Department chosen charity for 2016!

The Estates Department charity for 2016 is Winston’s Wish, a charity for bereaved children, nominated by Gill Brealey. Thank you to everyone else who nominated charities earlier this year.

Winston’s Wish was set up in 1992 to meet the needs of bereaved children, young people and their families. Since then, they have helped many thousands of children begin to live with their loss.

The idea took root when clinical psychologist, Julie Stokes, visited the USA and Canada on a Winston Churchill Travelling Fellowship. Inspired by the services she saw there, she returned to the UK and set up Winston’s Wish.

You can find out more about Winston’s Wish by clicking on this link http://www.winstonswish.org.uk/

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Cancellation of National Express 270 service to London Gatwick Airport

The National Express 270 service to London Gatwick Airport is unfortunately being cancelled this month.

The service launched in December 2015 but due to lack of numbers, National Express have come to the decision that it is not financially sustainable to keep the service running.

The service which called at Canterbury and Medway campuses will cease running from 17 July 2016.

If you still wish to travel by coach from the University campuses to London Gatwick airport you can take a National Express coach to London Victoria and change.

The 022 service calls at Keynes bus stop at the Canterbury campus and has a regular service to London Victoria.

The 022 and 007 services from Hempstead Valley shopping centre in Medway also go to London Victoria.

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Carbon Trust Standard

The University of Kent has achieved Carbon Trust Standard recertification for a further period to 31 July 2017.

Certification under the Standard was first achieved in 2009 and recertification followed in 2011 and 2013.


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British Heart Foundation and FareShare Donations

This year the Waste and Recycling Team decided to introduce three additional British Heart Foundation donation banks to those currently located on campus.  It was thought donations would increase from last year. Donation banks were available at Parkwood Study Hub, Stock Court, Marlowe/Jarman, Keynes College, Tyler Court, Darwin Houses and Woolfe (the additional sites were Keynes, Stock Court and Marlowe/Jarman).

In June 2015, 2.272 tonnes of items were donated to the British Heart Foundation, in June 2016, 5.104 tonnes of items were donated,  more than double last year’s figure! Incredibly the amount  donated between the 13th and 18th of June during the ‘clear out’ period was 3.728 tonnes alone. This means that in one week we donated more than the whole of  June in the previous year!

This year also saw the introduction of unused food donations, working together with the charity FareShare.  Two dates were planned for students to drop off their unused food during the last week of term (14th and 17th of June) students were asked to donate food such as tinned goods, pasta, rice, sauces, cereal, tea, coffee etc.  The total weight of food donated over the two days equalled 316.48 kilos. The donations are sorted at the FareShare Ashford warehouse and food boxes created for those in need. A box will feed a family of four for five days.  The donations from the university created 16 boxes, enough to feed 64 people for 5 days! We are very pleased with the success and will be looking to run the scheme at the end of each term.

Emma Dimond Facilities Management Coordinator (Recycling & Waste)

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Vending Machine

The Vending machine is now in situ in the lobby area of the Post Room.

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