Kevin Stevens, Maintenance Section –
This nomination was received from Geoff Wilcox, Mungo’s Bar Supervisor.
Kevin took ownership of an ongoing fault to a water supply and drainage issue following the installation of new catering equipment by an external contractor. Kevin, acted in a timely and professional manner keeping the customer informed of progress in the run up to the busy arrivals period.
In awarding the Customer Services Award the Senior Management Team, acknowledge the impact he made to a customer on behalf of the Estates Department and the reputation of the University.
Han Dunsterville, FM Co-ordinator, Waste and Recycling –
This nomination was received from Richard Cottam, Head of FM and Michele Gill, Waste and Cleaning Manager.
Han was recognised for the creation of innovative news article and all round demonstration of commitment and dedication to her role.
In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact Han made on behalf of the Estates Department by going that ‘extra mile’.
The Senior Management Team within Estates are looking for inspirational members of staff who have made a difference to colleagues or customers through dedication, innovation, understanding or skill.
The Customer Services Award  is given to an Estates staff member or team who:
- provided a timely and professional service to customers;
- were responsive to customer needs and requests;
- were courteous and considered the needs of the customer when making decisions.
Winners will be selected on a monthly basis, each receiving a £20 Amazon voucher.
The purpose of the award is to recognise and reward excellent customer service. Send us your nomination now 
Nominations will be judged on a monthly basis with the results being published on the Estates website . The deadline for receiving nominations for the next award is found here https://www.kent.ac.uk/estates/rewards/index.html
Charlotte Ifill, Project Office and Paul Potter, Maintenance Section.
Nominations were received from Mark Ashmore, Project Manager and Ron Moore, Assistant Director of Estates, Maintenance and Compliance.
Charlotte and Paul were recognised for their professionalism and rapid response, when dealing with a recent asbestos problem. Ensuring the work was completed with minimal disruption.
In awarding the Staff Excellence Award the Senior Management Team, acknowledge the impact they made on behalf of the Estates Department by going that ‘extra mile’.
Lawrence Drummond, Aaron Adkins and Darrell Hogbin – Campus Security.
This nomination was received from a local resident in relation with her complaint about the dangerous parking by parents from Blean Primary School on University grounds. Lawrence, Aaron and Darrell were praised for their professionalism and are recognised as a credit to the University.
In awarding the Customer Services Award the Senior Management Team, acknowledge the impact they made to a customer on behalf of the Estates Department and the reputation of the University.
Just 4.2 tonnes of rubbish sent to landfill as efforts to dispose of waste in environmentally friendly ways continue to improve.
The University disposed of a huge 2,315 tonnes of waste via controlled environmental methods in the 2016-17 academic year, the equivalent of 17 blue whales, 210 Tyrannosaurus-Rex, or 126 full UniBuses.
This represents an increase on the 2,287 tonnes disposed of by environmental means in the previous academic year 2015-16.
The breakdown of how the 2,315 tonnes was disposed of is as follows:
- 1,484 tonnes or 64.1% of waste was recycled (an increase on 1,358 tonnes in 2015-16)
- 786.4 tonnes or 33.9% were sent for incineration that turns waste into energy. The ash left over from this process is also compacted and used as building materials (a reduction on 907.3 tonnes in 2015-16).
- 44.6 tonnes or 1.9% were used as compost (more than double the 21.1 tonnes composted for the academic year 2015-16)
Only 4.2 tonnes of waste was sent to actual landfill – the equivalent to three giraffes – while a remaining 31.8 tonnes is classed as hazardous waste and so is disposed of by specialist means. These are both reductions from the previous academic year when landfill waste was 4.8 tonnes and hazardous waste 37.6 tonnes.
The focus on waste is just one strand of Kent’s commitment to reducing its environmental impact as much possible.
A recent report detailed that the University has cut its carbon emissions by 14.4% since 2005 and is on track to reach a target of 20% by 2023. Water waste has also been cut by 15% in the last 12 months.
Estates staff or ‘The Crankies’ rode a 24 hour charity cycle event on Friday 14 and Saturday 15 July in aid of Bloodwise https://bloodwise.org.uk/. The route was a one mile course around Park Wood. The riders clocked up hundreds of laps between them, including riding through the night. A fabulous £1100 (and still coming in) was raised. You are all an inspiration, well done!
The summer term always creates a challenge for the Recycling and Waste team as we gear up for the Great Student Throw-out Fest. Adhering to the principles of the Waste Hierarchy, in which reuse is rated more highly than recycling, we partner with the British Heart Foundation and FareShare to encourage students to pass on their unwanted clothing, bric-a-brac and food rather than throw it away.
While the promotions are directed towards students, we’re delighted to see staff join in so enthusiastically too. The results are now in, and we saw a huge 78% increase in clothing donations and 83% in book donations, compared to the same period last year. That’s a staggering 5½ tonnes more!
Sadly the foodbank donations weren’t quite as positive, with a 25% drop – this was mainly down to appalling weather on the first day and the coincidence of the collection for Grenfell Tower on the final day. However we still achieved in excess of a quarter of a tonne of food, and our first donations came from staff members.
Not to be outdone, our Warp It partnership with the Interior Services team – redistributing office furniture across and between Canterbury and Medway – has seen a phenomenal 170% increase year-on-year. First introduced in January 2016, the scheme saved £39,500 in the first six months of the year, compared to £106,700 in the first six months of this year. Not only that, but we’re now linking up with local charities to pass on items which are now below the University’s standards.
Thank you to all for your continued support in making our world just that little bit greener!